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What is Idle Time?


When reviewing the Dashboard and other reports, there will be a metric called "Idle Time", which we define as whenever a user goes two or more minutes without any keyboard or mouse activity.

For example, when looking at Productivity, we can see that this user has reported a few hours of idle time on average:




As you can see in the single day report at the bottom, there were three of these instances, each lasting five minutes or less on this users report for that day. 

  • It's important to note that the single-day view shows time in aggregate, so if a user was Idle for 3 minutes and using Chrome for 2, that five-minute block will display as Idle. 





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Tyler Winn