If a Mac agent is not reporting, check the following:
- Ensure the agent was installed by an admin-level user account
- Verify that backend.activtrak.net is not being blocked and is accessible
- On macOS Mojave and later, ensure that permission was granted in System Preferences > Accessibility during installation.
If the previous steps have been verified, please reach out to firstname.lastname@example.org or initiate a chat session from your Dashboard so that support can troubleshoot further with you.