The Do Not Track (DNT) List

Any user that logs into a computer with the ActivTrak Agent installed will be tracked by default, which sometimes leads to license usage that is higher than intended. The Do Not Track (DNT) list is a feature that allows administrators to designate and exclude specific users from tracking and free up account licenses. The DNT list also controls which data stays private.

Learn more:

• Common DNT Use Cases
• How to Add a User to DNT
• How to Add a Global User to DNT
• How to Check or Remove DNT users
• Untracked Users and Next Gen User Management EA

Common DNT Use Cases

• IT administrators regularly log into computers to perform troubleshooting. This activity typically doesn't need to be tracked and consume a license.
• ActivTrak installs at the computer level and tracks all users by default, but sometimes multiple users share a computer and they should not all be tracked.
• A Bring Your Own Device (BYOD) policy allows or requires employees to use personal devices for work-related activities. In these scenarios, it's important not to track activity from any personal logins, and only track the work user profile.

How to Add a User to DNT

Note: Next-Gen User Management Early Access (EA) users should follow these instructions. Unsure whether you are part of EA? Admins will see a Users page in their left navigation under Settings > Users & Groups, right above User Agents.

Everyone else with our standard user management experience can add users to the Do Not Track list one of two ways:

1. Add users to the DNT list directly from Settings > Users & Groups > User Agents. Place a checkmark next to the user(s) you no longer want to track, then click Do Not Track at the top, as shown below.

This action will delete all data for the associated users, and this data is unrecoverable, so be careful before you apply too many at a time, and make sure to export (available to paid plans) first if needed. You will be required to acknowledge that this action is permanently deleting data:

2. You can also add users to the Do Not Track list by navigating to Settings > Users & Groups > Do Not Track. Click Add Users and place a checkmark next to the user(s) you no longer want to track, then click Save, as shown below.

How to Add a Global User to DNT

Adding a Global User enables Do Not Track anywhere the user logs in, regardless of which machine is used. This is particularly useful for IT administrators who regularly log into computers to troubleshoot but shouldn't be tracked.

Note: Next-Gen User Management Early Access (EA) users should follow these instructions. Unsure whether you are part of EA? Admins will see a Users page in their left navigation under Settings > Users & Groups, right above User Agents.

Everyone else with our standard user management experience can add global users to the DNT list by navigating to Settings > Users & Groups > Do Not Track.

Click Add Global User and enter the exact username you do not want tracked anywhere they login, then click Save.

You will be required to acknowledge that any data that has already been recorded will be permanently deleted before clicking Add.

How to Check or Remove DNT Users

It is best practice to regularly review untracked users and consider whether or not they need a license. Checking whether a user has a tracking exclusion is also the best initial troubleshooting step when a user is not appearing, especially if their computer is appearing.

Note: Next-Gen User Management Early Access (EA) users should follow these instructions. Unsure whether you are part of EA? Admins will see a Users page in their left navigation under Settings > Users & Groups, right above User Agents.

Everyone else with our standard user management experience can manage the DNT List as below.

To check who is on the DNT:

Navigate to Settings > Users & Groups > Do Not Track. This list is searchable and contains all the domain/user combinations that are excluded from tracking. Logon Domain will indicate if the Do Not Track entry is being applied to a specific domain. If there is no domain, this column will show the computer name. If it is a Global User, this column will show "Any".

To remove someone from DNT and resume tracking:

Click Remove next to the User. Their User will not immediately appear on the User Agents page, but rather once they next interact with the machine within their set tracking schedule.

Untracked Users and Next Gen User Management EA

Next-Gen User Management Early Access (EA) users will notice that the Do Not Track page is set to read-only and has a banner along the top redirecting to either the Users page or Account Configuration page, as show below:

• User level tracking is now managed from the new Users page. Find more details and instructions here. The most significant change is that while the old DNT action permanently deleted all data, "Untracking" a User allows the admin to choose whether to retain the historical data or delete it, freeing up a license. It is best practice to regularly review untracked users and consider whether or not they need a license. Checking whether a user has a tracking exclusion is also the best initial troubleshooting stop when a user is not appearing, especially if their computer is appearing.
• Global tracking exclusions are now managed from the Account Configuration page. Find more details and instructions here.

Learn More:

• New User Management Feature Early Access (EA)
• Manage global tracking exclusion rules
• New Users Page
• Managing User Agents
• About ActivTrak Licensing