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Tracking User Activity with Real-time

The Real-time view allows administrators to view any agent that is currently online and see what is happening on their screen as it happens. 

Managers that have been assigned groups can also view the computers for those they have been assigned to monitor.

To access Real-time, click on the "Real-time" category on the left menu:

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Here we will see a list of any agents that are actively reporting.

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We can filter this list by clicking on "All Users" in the top left corner and setting to view specific computers, users, or groups. 

 

To start viewing a user in real-time, either click on the real-time icon or if the thumbnail view is enabled, click on the thumbnail.



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We can also view any users that are idle by clicking on "Show Idle" in the top right.

 

The view itself can also be changed to show thumbnails, or change the view to be arranged in tiles:


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When using the default view, we can customize what fields are shown by clicking on Columns > Select Columns:

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This will allow us to customize what information is shown at the top of the screen.
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Real-time will display video only, and does not transmit audio or allow the user monitoring the screen to manipulate the end user's computer. Real-time is not available on Free plans.

 

 

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Tony Wurst
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