Agents released after version 7.0.0 for the Windows agent have the ability to upgrade themselves as long as they are able to reach ActivTrak servers.
Mac agents need to be upgraded manually at this time.
In the event that you are running an older agent or the update servers cannot be reached, it may be necessary to manually update an installed agent.
You can see which version your agent is running by going to Account > Storage > Show: Computers on app.activtrak.com
In this view, we can see every computer that has reported back so far, their last report date, and which operating system and agent version they are running.
Upgrading the Agent Manually
In order to upgrade the agent, we simply need to download a new installer from the Dashboard on app.activtrak.com
This button is contextual, so it will download whichever ActivTrak version matches the computer you are downloading from. If you need a specific version, click the down arrow on the right side and select the version you need.
Once the agent is downloaded, use one of the installation methods outlined here and you will be prompted to upgrade rather than uninstall.
Due to how the Mac agent installs, you will run the installer twice, once to remove the old agent, and a second time to install the new one.
If your agents are not upgrading automatically, we may need to whitelist two websites:
Automatic upgrades are entirely silent and will not be seen by the end-user. Each time the agent starts, it will check to see if there is a new update and available and if so, download and apply it with no need for input from you.