Upgrading the Agent

Agents automatically upgrade themselves as long as they can reach ActivTrak servers and are running the appropriate Agent versions. Automatic upgrades are entirely silent and will not be seen by the end-user. Each time the agent starts, it will check to see if there is an available update, and if so, download and apply with no user interference.

Auto-update works for the following Agent versions:
Windows OS - 7.0 and later
Mac OS -  8.1 and later 

Agent versions can be checked by going to Account > Storage and selecting 'Computers'. In this view, we can see every computer that has reported back so far, their last report date, and which operating system and agent version they are running.

AgentVersion.gif

In the event that you are running an older agent or the update servers cannot be reached, it may be necessary to manually update an installed agent.

 Upgrading the Agent Manually

In order to upgrade the agent, we simply need to download a new installer from the Dashboard on app.activtrak.com.

Screen_Shot_2019-09-19_at_1.29.57_PM.png

This button is contextual, so it will download whichever ActivTrak version matches the computer you are downloading from. If you need a specific version, click the down arrow on the right side and select the version you need.

Once the agent is downloaded, use one of the installation methods outlined here and you will be prompted to upgrade rather than uninstall.

Due to how the Mac agent installs, you will run the installer twice, once to remove the old agent, and a second time to install the new one.

Was this article helpful?

2 out of 3 found this helpful

Comments

No comments