Agent Whitelist Addresses for Antivirus and Firewall

If there is security software such as antivirus or a firewall in place for the monitored machines, it is possible that the ActivTrak services will be blocked, preventing the uploading of data.

Antivirus:

The path of the files you will need to whitelist on your antivirus are:

For Windows:

Replace “SysWow64” with “System32” if on a 32-bit system.

C:\Windows\SysWow64\SVCTCOM.exe
C:\Windows\SysWow64\SCTHOST.exe
C:\Windows\SysWow64\ConMHost.exe
C:\Windows\SysWow64\TRMHOST.exe
C:\Windows\SysWow64\SCTHOSTH.dll
C:\Windows\SysWow64\syschk.exe

 

For macOS:

/Library/LaunchAgents/com.bgrove.activtrak.agent.plist
/Library/LaunchDaemons/com.bgrove.activtrak.daemon.plist
/Library/PrivilegedHelperTools/svctcom
/Library/PrivilegedHelperTools/scthost

 

Firewall:

On your firewall, please allow for bidirectional access on port 443 to the following URLs:

Region URL’s to whitelist on Agent

US
https://backend-master.activtrak.net
https://backend.activtrak.net
https://backend-gcp-us.activtrak.net
https://ws.activtrak.net
https://ws2.activtrak.net
https://ws3.activtrak.net

 

EU
https://backend-master.activtrak.net
https://backend.activtrak.net
https://backend-gcp-eu.activtrak.net
https://ws-gcp-eu.activtrak.net

 

Canada
https://back-master.activtrak.net
https://backend.activtrak.net
https://backend-gcp-ca.activtrak.net
https://ws-gcp-ca.activtrak.net

 

UK
https://backend.activtrak.net
https://backend-gcp-uk.activtrak.net
https://ws-gcp-uk.activtrak.net

 

Australia
https://master-backend.activtrak.net
https://backend.activtrak.net
https://backend-gcp-au.activtrak.net
https://ws-gcp-au.activtrak.net

 

Download the agent:

https://winagent.s3-external-1.amazonaws.com/

https://agent-dl1.activtrak.net

Auto-Update the agent:

https://d2cpj5kjqueajz.cloudfront.net/latestagent.txt

The paths to be whitelisted are dependent on the assigned Region for the account. You can find the Region by holding either ‘Ctrl + Alt’ (Windows) or ‘Cmd + Option’ (Mac), and selecting the ‘Reporting Users Icon’ shown below.

RegionAT.gif

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