Agent Whitelist Addresses for Antivirus and Firewall
David Fatula
If there is security software such as antivirus or a firewall in place for the monitored machines, it is possible that the ActivTrak services will be blocked, preventing the uploading of data.
Antivirus:
The path of the files you will need to whitelist on your antivirus are:
For Windows:
Replace “SysWow64” with “System32” if on a 32-bit system.
| C:\Windows\SysWow64\SVCTCOM.exe |
| C:\Windows\SysWow64\SCTHOST.exe |
| C:\Windows\SysWow64\ConMHost.exe |
| C:\Windows\SysWow64\TRMHOST.exe |
| C:\Windows\SysWow64\SCTHOSTH.dll |
| C:\Windows\SysWow64\syschk.exe |
For macOS:
| /Library/LaunchAgents/com.bgrove.activtrak.agent.plist |
| /Library/LaunchDaemons/com.bgrove.activtrak.daemon.plist |
| /Library/PrivilegedHelperTools/svctcom |
| /Library/PrivilegedHelperTools/scthost |
Firewall:
On your firewall, please allow for bidirectional access on port 443 to the following URLs:
Region URL’s to whitelist on Agent
| US |
| https://backend-master.activtrak.net |
| https://backend.activtrak.net |
| https://backend-gcp-us.activtrak.net |
| https://ws.activtrak.net |
| https://ws2.activtrak.net |
| https://ws3.activtrak.net |
| EU |
| https://backend-master.activtrak.net |
| https://backend.activtrak.net |
| https://backend-gcp-eu.activtrak.net |
| https://ws-gcp-eu.activtrak.net |
| Canada |
| https://back-master.activtrak.net |
| https://backend.activtrak.net |
| https://backend-gcp-ca.activtrak.net |
| https://ws-gcp-ca.activtrak.net |
| UK |
| https://backend.activtrak.net |
| https://backend-gcp-uk.activtrak.net |
| https://ws-gcp-uk.activtrak.net |
| Australia |
| https://master-backend.activtrak.net |
| https://backend.activtrak.net |
| https://backend-gcp-au.activtrak.net |
| https://ws-gcp-au.activtrak.net |
Download the agent:
https://winagent.s3-external-1.amazonaws.com/
https://agent-dl1.activtrak.net
Auto-Update the agent:
https://d2cpj5kjqueajz.cloudfront.net/latestagent.txt
The paths to be whitelisted are dependent on the assigned Region for the account. You can find the Region by holding either ‘Ctrl + Alt’ (Windows) or ‘Cmd + Option’ (Mac), and selecting the ‘Reporting Users Icon’ shown below.
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