Agent Whitelist Addresses for Antivirus and Firewall

If there is security software such as antivirus or a firewall in place for the monitored machines, it is possible that the ActivTrak services will be blocked, preventing the uploading of data.

Antivirus:

The path of the files you will need to whitelist on your antivirus are:

For Windows:

Replace “SysWow64” with “System32” if on a 32-bit system.

For macOS:

Firewall:

On your firewall, please allow the following URLs:

Note: Port 443 will need to be open for any outbound traffic.

Region URL’s to whitelist on Agent

Download the agent:

https://winagent.s3-external-1.amazonaws.com/

https://agent-dl1.activtrak.net

Auto-Update the agent:

https://d2cpj5kjqueajz.cloudfront.net/latestagent.txt

The paths to be whitelisted are dependent on the assigned Region for the account. You can find the Region by holding either ‘Ctrl + Alt’ (Windows) or ‘Cmd + Option’ (Mac), and selecting the ‘Reporting Users Icon’ shown below.