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Excluding the ActivTrak Agent from Firewall and Antivirus lists

If an agent is failing to report, and checking in the C:\ Drive or Library for the files we install to the machine, you may need to whitelist the agent in Anti-Virus, redownload, and reinstall.

The path of the files you will need to whitelist are:

For Windows 32-Bit:
C:\Windows\System32\SVCTCOM.exe
C:\Windows\System32\SCTHOST.exe
C:\Windows\System32\ConMHost.exe
C:\Windows\System32\TRMHOST.exe
C:\Windows\System32\SCTHOSTH.dll

For Windows 64-Bit:
C:\Windows\SysWow64\SVCTCOM.exe
C:\Windows\SysWow64\SCTHOST.exe
C:\Windows\SysWow64\ConMHost.exe
C:\Windows\SysWow64\TRMHOST.exe
C:\Windows\SysWow64\SCTHOSTH.dll

For MacOS:
/Library/LaunchAgents/com.bgrove.activtrak.agent.plist
/Library/LaunchDaemons/com.bgrove.activtrak.daemon.plist
/Library/PrivilegedHelperTools/svctcom
/Library/PrivilegedHelperTools/scthost

The most common AV Products that flag is are:
McAfee
Symantec

 

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Tyler Winn
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