Creating and Viewing Support Tickets

In the event you ever need support, you can create a support ticket inside the product by going to app.activtrak.com and clicking on "Help" and then "Support Tickets".

 

Screen_Shot_2019-11-18_at_9.37.19_AM.png

 

Here, you will see any current tickets you have open with our support team, as well as their current status. 

Screen_Shot_2019-11-18_at_9.45.30_AM.png

To create a new ticket, click on "Create Ticket" in the top right.

If you need to view a ticket or add new comments, simply click on the ticket and you'll be able to see any comments that have been added by our support team, add new ones of your own, or mark the ticket as solved.

Screen_Shot_2019-11-18_at_9.46.31_AM.png

Was this article helpful?

0 out of 0 found this helpful

Comments

No comments