Agent Whitelist Addresses by Region (Firewall)

If there is security software such as antivirus or a firewall in place for the monitored machines, it is possible that the ActivTrak services will be blocked, preventing the uploading of data.

The paths to be whitelisted are dependent on the assigned Region for the account. You can find the Region by holding either 'Ctrl + Alt' (Windows) or 'Cmd + Option' (Mac), and selecting the 'Reporting Users Icon' shown below. 

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This will then display the following modal where you can find the assigned Region. 

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On your firewall, please allow for bidirectional access on port 443 to the following URLs: 

Region

 

URL’s to whitelist on Agent

 

US

backend.activtrak.net
backend-us-gcp.activtrak.net
ws.activtrak.net
ws2.activtrak.net

EU

backend.activtrak.net
backend-gcp-eu.activtrak.net
ws-gcp-eu.activtrak.net

Canada

backend.activtrak.net
backend-gcp-ca.activtrak.net
ws-gcp-ca.activtrak.net

UK

backend.activtrak.net
backend-gcp-uk.activtrak.net
ws-gcp-uk.activtrak.net

Australia

backend.activtrak.net
backend-gcp-au.activtrak.net
ws-gcp-au.activtrak.net

Auto-Update

Download the agent:
https://winagent.s3-external-1.amazonaws.com/
Auto-Update the agent:
https://d2cpj5kjqueajz.cloudfront.net/latestagent.txt

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Tiffany Poborka
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