Agent Whitelist Addresses by Region (Firewall)

If there is security software such as antivirus or a firewall in place for the monitored machines, it is possible that the ActivTrak services will be blocked, preventing the uploading of data.

On your firewall, please allow for bidirectional access on port 443 to the following URLs:

Region 

URL’s to whitelist on Agent

US                                                     

       

     backend-master.activtrak.net
     backend.activtrak.net
     backend-gcp-us.activtrak.net
     ws.activtrak.net
     ws2.activtrak.net
     ws3.activtrak.net

EU

     backend-master.activtrak.net
     backend.activtrak.net
     backend-gcp-eu.activtrak.net
     ws-gcp-eu.activtrak.net

Canada

     

     backend-master.activtrak.net
     backend.activtrak.net
     backend-gcp-ca.activtrak.net
     ws-gcp-ca.activtrak.net

UK

     backend-master.activtrak.net
     backend.activtrak.net
     backend-gcp-uk.activtrak.net
     ws-gcp-uk.activtrak.net

Australia

    master-backend.activtrak.net
    backend.activtrak.net
    backend-gcp-au.activtrak.net
    ws-gcp-au.activtrak.net

Auto-Update

    Download the agent:
    https://winagent.s3-external-1.amazonaws.com/

    Auto-Update the agent:

    https://d2cpj5kjqueajz.cloudfront.net/latestagent.txt

 

The paths to be whitelisted are dependent on the assigned Region for the account. You can find the Region by holding either 'Ctrl + Alt' (Windows) or 'Cmd + Option' (Mac), and selecting the 'Reporting Users Icon' shown below. 

mceclip2.png

This will then display the following modal where you can find the assigned Region. 

mceclip6.png



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