User Roles Overview
By default, the email used to create your ActivTrak account will be an Administrator (Admin) role. When inviting other users to the account, Admins assign User Roles to determine which data and settings users can view and/or configure. This enables you to give employees access to ActivTrak data without revealing sensitive information about other users.
There are four User Roles within your ActivTrak account: Admin, Configurator, Power User, and Viewer. While you can configure and assign these roles to meet your organization’s needs, the table below provides an overview of the default permissions, and guidelines to help you determine the appropriate role for various employees.
Account Owner, IT
|Mid-Level & Frontline Managers||
Mid-Level Managers, Executives, Analytics Teams
|Default Access||Oversee and manage the entire ActivTrak account, invite and remove users, assign User Roles, manage Groups, and configure security settings.||
Can view data for all Users and Groups, create and manage Groups, and manage activity classification and Alarms.
Can view data for themselves and team members at a high level, with the ability to drill down to specific activities.
Can view high-level data for themselves and team members.
|Suggested Use Case||
Administer the account without necessarily consuming data and insights.
Configure settings, alarms, app access, and activity classification.
|Ideal for team managers who need the ability to create and manage Groups that map to their teams, configure Alarms, and classify activities (productive, unproductive, collaborative).||Ideal for team managers and executives to get insight into team-wide or organization-wide productivity and work habits, but do not need to configure Groups or account settings.||Ideal for individual contributors to understand their own work habits and those of their teammates, and assess progress toward goals.|
Configure User Roles
Before inviting new users to your account, make sure that each User Role allows the appropriate level of access based on your organization’s needs. From the Role Access page (Settings > Access > Role Access), you can configure the permissions associated with each role to allow or restrict access to specific dashboards and settings.
- When you first visit the Role Access page, the default settings for each User Role will be selected. If you’re happy with the way User Roles are currently configured, you can leave them as-is. (See the Feature Matrix at the end of this article for a detailed breakdown of the default settings.)
- If you make changes and want to revert back to the default settings, you can do so at any time by clicking ‘Reset to Default’ in the upper right corner of the Role Access page.
- Changes made to User Role permissions will take effect for all users currently assigned a given role, as well as users invited to the account with that role going forward.
- Any report or feature that is blocked for a particular role will not appear in the app navigation or in the Dashboard (if applicable). For example, if Team Pulse is blocked for the Power User role, Power Users will not see the Team Pulse tab in the navigation, nor will they see the Team Pulse widget in the dashboard.
- While Power Users and Viewers will have access to any pages you choose, the dashboards and reports they view will only display data for their Viewable Groups.
- Some default settings cannot be overwritten:
- Admin permissions cannot be restricted.
- Configurators can only be given limited access to Settings. Selecting the ‘Settings’ checkbox for the Configurator role enables access to the Classification page and the Groups page (within Users & Groups). All other tabs in the Settings section will be hidden.
- Power Users & Viewers cannot be given access to Settings.
- Alarms access is limited to Read-Only for Power Users, and cannot be given to Viewers.
- On Premium accounts, Insights access is all or nothing — Admins can grant or block access to all reports within the Insights tab, but cannot configure access to individual reports.
The Date Filter Options table on the Role Access page allows you to select the date filters available to users when filtering reports. Limiting filter options to shorter timeframes ensures faster report load times.
Invite & Manage Users
From the App Access page (Settings > Access > App Access), Admins can:
- Invite new users to the account and assign User Roles
- Change User Roles for existing users
- Delete users
- Change users' passwords
- See and assign Viewable Groups (the Groups whose data a User can see)
To invite a new user to your account, click 'Add New ActivTrak ID' in the upper-left corner of the App Access page. Enter the user's name and email address, then select the User Role you want to assign.
While Admins and Configurators can view data for all Groups by default, Power Users and Viewers can only see their Viewable Groups' data. To assign or manage Viewable Groups, find the user's name in the App Access table, click the value that appears under 'Viewable Groups' in that row, then select the Groups that the user can view and/or set goals for (goal-setting only applies to Premium accounts).
Selecting 'All Users and Groups (current & future)' gives a user access to all existing Groups as well as Groups created at a later date.
Note: Users assigned a Power User or Viewer role will not see data populated in the account until they have been assigned a Viewable Group. For information on creating and managing Groups, see this article.
To delete or change a user's password, click the 3 dots in the far-right column of the row corresponding to the user. You must enter a user’s current password in order to change it.
Feature Matrix for Default User Role Settings
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