Apple recently released its newest operating system, macOS Catalina.
Included with this release were several changes to privacy settings on the Mac, including the requirement to give applications explicit access to capture the screen.
When ActivTrak first attempts to capture a screenshot on a Mac running macOS Catalina, this message will pop up:
In order to grant ActivTrak permission to capture the screen for screenshot based alarms, you will need to click on "Open System Preferences".
- Note: If "Deny" is clicked, the permissions screen can be opened by clicking on the Apple icon in the top left corner of the screen and clicking on System Preferences.
- If they click Deny, they’ll need to follow the same steps
Either click on “Open System Preferences” or click on the Apple logo in the top left of the screen and click “System Preferences”:
- From here, click on “Security and Privacy”
- Inside Security and Privacy, click on “Privacy” > “Screen Recording” and check the box next to scthostp.