Upgrade, Downgrade or Cancel a Paid Plan

Upgrade or Downgrade your User count

Send a note to renewals@activtrak.com and we will work to make the necessary changes aligned with your renewal date.

Cancel/Delete Account (Free)

Please use our Cancellation form found HERE. Steps must be taken by an Admin to make sure agents don’t impact your environment; for uninstallation steps, please see this article. We will terminate your Free ActivTrak account once confirmed.

Cancel/Delete Account (Paid)

To cancel (and delete) your subscription, cancellation must be received 30 days prior to the anniversary date.  To submit your notice of cancellation, please fill out the following exit survey and this will mark notice of your intent to cancel with ActivTrak.  That form is located HERE. 

Downgrade to Free Plan

To cancel (and downgrade) your subscription, cancellation must be received 30 days prior to the anniversary date.  To submit your notice of cancellation, please fill out the following exit survey and this will mark notice of your intent to cancel with ActivTrak.  That form is located HERE. Steps should also be taken by the Admin to ensure agents don't impact your environment; those steps are located HERE.

What to keep in mind:

• If you are a partner with us, you will still need to request cancellation via partners@activtrak.com. 
• When moving from a paid plan to a Free plan, keep the following in mind:

Note: ActivTrak does not provide refunds.