After numerous questions and concerns about what Idle Time is and what this means in regards to the end user's productivity ActivTrak has made the decision to revamp Idle Time into what we now refer to as Passive Time.
The formal definition still remains the same, Passive Time is any time that the user has no mouse or keyboard activity for more than two minutes. Previously, Idle Time received a negative cognition that the end-user is simply not being productive during the time in which the machine is idle. While this can be the case in some scenarios, it is more like that your employee is on a phone call, viewing a video, attending a meeting, or other work-related activities that might not require as much mouse or keyboard activity.
This change will affect the product wherever Idle Time was mentioned, this includes exports.
If there are ever any questions or concerns regarding the change or for a better understanding of end-user activity around Passive Time, please feel free to reach out to ActivTrak Support at firstname.lastname@example.org.