Failed or Late Payments
Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email
billing contacts and Account owners.
What to expect:
We hope that you’re able to resolve payment issues quickly, but below is a quick
rundown of what you can expect if not.
|After...||What to expect|
|7 days||If we cannot process a payment after a week, we’ll reach out to ActivTrak account contacts and Admins, and any billing contacts.|
We’ll send another reminder to the same people just in case there’s still an issue.
|21 days||We’ll reach out to the ActivTrak account owner and billing contacts again.|
|28 days||The ActivTrak account will be downgraded to the Free plan, account locked and overdue payment sent to collections.|
Update your payment method
If you've run into a payment issue, Only account owners, or the person who upgraded the
ActivTrak account can update their payment information by contacting
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