Failed or Late Payments
Help Center Team
Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email
billing contacts and Account owners.
What to expect:
We hope that you’re able to resolve payment issues quickly, but below is a quick
rundown of what you can expect if not.
| After... | What to expect |
| 7 days | If we cannot process a payment after a week, we’ll reach out to ActivTrak account contacts and Admins, and any billing contacts. |
| 14 days |
We’ll send another reminder to the same people just in case there’s still an issue. |
| 21 days | We’ll reach out to the ActivTrak account owner and billing contacts again. |
| 28 days | The ActivTrak account will be downgraded to the Free plan, account locked and overdue payment sent to collections. |
Update your payment method
If you've run into a payment issue, Only account owners, or the person who upgraded the
ActivTrak account can update their payment information by contacting
billing@activtrak.com.
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