Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email
billing contacts and Account owners.
What to expect
We hope that you’re able to resolve payment issues quickly, but below is a quick
rundown of what you can expect if not.
|After...||What to expect|
|7 days||If we cannot process a payment after a week, we’ll reach out to ActivTrak account contacts and Admins, and any billing contacts.|
We’ll send another reminder to the same people just in case there’s still an issue.
|21 days||We’ll reach out to the ActivTrak account owner and billing contacts again.|
|28 days||The ActivTrak account will be downgraded to the Free plan, account locked and overdue payment sent to collections.|
Update your payment method
If you've run into a payment issue, Only account owners, or the person who upgraded the
ActivTrak account can update their payment information by contacting