How to Disable Screenshots

There are a number of reasons why you may want to disable screenshots:

  • Compliance
  • Privacy Concerns
  • Storage Limitations
  • Too Much Information to Sort Through

As long as you are an administrator on the account, this can be done easily by going to the Alarms > Configuration on By default, every account has at least one alarm enabled that will capture a screenshot once per activity as long as the user is active for at least twenty seconds. This alarm is named "New Activity Screenshots".


Any other alarms that have the screen capture action enabled will show the screen capture icon under "Screen Captures". To disable these, click the toggle under "Status". Blue and to the right is an indication that it is on, grey and to the left indicates it is turned off. It will take a few minutes for the agent to update with these changes.

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