What is Team Pulse and How to Use it

Overview 

Team Pulse is a feature available to ActivTrak Advanced Plan and Premium Plan customers. 

Team Pulse displays user and team productivity and availability status via an at-a-glance dashboard. See real-time productivity metrics across individuals and teams throughout the day. Users can view the Team Pulse widget at the top of the ActivTrak Dashboard with the ability to drill-down to the Team Pulse page with more detailed views. 

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Note: Legacy Advanced Plan customers will notice a few modifications made to the user interface. Revert back to the classic legacy dashboard via the settings cog in the upper right corner. However, this will remove the Team Pulse feature unless it is re-enabled via the cog. We believe the Team Pulse functionality will provide better insight into the team's productivity. 

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Quick Stats and Real-time formerly displayed on the Dashboard have been replaced with Team Pulse. Real-time is now viewable within the Team Pulse page. Quick Stats is viewable at the top of the Dashboard in a more condensed form.

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Team Pulse has replaced Real-Time in the navigation menu. Team Pulse is simply layered on top of the Real-Time feature. Real-Time is still available and resides within the Team Pulse page. 

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Team Pulse provides a helpful snapshot of productivity via cards with information regarding what individuals and groups or teams are currently working on as well as summary details of their work for the day. Team Pulse’s data shows only activity from the current day (starting at midnight in the account’s set timezone). The real-time availability data detailing the employees’ current activity and status will be refreshed every ~5 seconds. Daily productivity summary data will be refreshed every ~5 minutes providing an up-to-date source of workforce activity.  

 

Team Pulse offers views of individual users and as well as teams or groups. The views can be sorted by certain criteria (e.g. highest productivity ratio). We will describe these different views and filters in more detail. 

Daily Pulse View by Users

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Clicking on the Team Pulse hyperlink from the dashboard will open the Team Pulse View. On the Users page, click on the cog to change the view to display only active time instead of total time. This will focus the productivity analysis on a percentage of just the active time spent by users.

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By default, the view will be open to Groups if there are have 2+ groups set up in the ActivTrak Account. Clicking on the toggle and switching to Users will open the Team Pulse View for Users. 

 

Also in the Users view, the default will show only users who are active at that time. Clicking on that drop-down provides other options in which to display the users.

 

By default, the users will be sorted by Productivity %. To change this use the "Productivity %" drop-down menu.

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From the Team Pulse Users page view, key information is shown for the day by each team member including: 

  • Color code which indicates real-time availability status (dark blue = active, light blue = passive, gray = inactive or offline)
  • Total productive time as a % of total and active time worked today
  • Total time worked in hours
  • Application or website the user is currently working in
  • Top Category and the number of hours worked in that category
  • Top Activity for that user within that category 

Clicking on the information (i) icon for the Top activity will display a drop-down list of the top three activities and the amount of time the user spent on those activities for the day.

 

Clicking on the person icon on the user card will display a drop-down that shows a variety of additional information for that user including active time first and last seen and to which groups this user is associated.    

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Easily drill into reports for more details from various areas of these cards including:

  • Total Time - opens to Top Users report highlighting the specific user
  • Productivity Ratio - opens to Top Users report highlighting the specific user
  • Top Activity - clicking on the name of the app or site will open to Top Websites or Applications highlighting this activity within the Users tab
  • Top Category - opens to Top Categories highlighting this category by Users tab
  • Active Activity  - clicking on the user’s current activity will open the Activity Log filtered for all instances of this activity

Daily Pulse View by Groups

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In Groups view, the default will show only groups that are active at that time. Clicking on the drop-down provides other options in which to display.  

 

Change the order of how the information is displayed for the groups. By default, it is sorted by Productivity %. Use the drop-down menu to view other filter options. 

 

From the Team Pulse Groups view page, key information is shown for the teams' day including: 

  • The availability status and the number of team members who are active, passive, or offline by color code. (dark blue = active, light blue = passive, gray = inactive or offline)
  • Total productive time for the group as a % of time
  • Average number of hours worked per user
  • Top three Users by % of productive time and number of productive hours
  • Top Category and the number of hours worked in that category
  • Top Activity for that team within that category 

 

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Clicking on the information (i) icon for Top Activity will display a drop-down list of the top activities and the number of hours associated with that activity for the day for that group. 

 

Clicking on the person icon on a group card will display a drop-down that shows all the users associated with the group. Search for a name as well for groups that have many team members.

 

Easily drill into reports for more details from various areas of these cards including: 

  • Productivity Ratio - opens to Top Users report for that group of users
  • Top Activity - clicking on the name of the app or site will open to Top Websites or Applications highlighting this activity within the Users tab
  • Top Category - opens to Top Categories highlighting this category by Users tab

Extended List View

From the Daily Team Pulse page, a grid view of all user's current activity is shown by clicking on Extended List. This is the former real-time view before the introduction of Team Pulse.

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From this view, users in list format with details such as a computer, computer alias, title of the application they are working on, etc are shown. Select the columns of information to be displayed in this view. 

Screen View

Clicking on the Settings cog and then “Enable Screen Views”  within the right-hand side of each tab will enable screen views of users’ screens.

ActivTrak defaults protect the data privacy of all users and therefore disables screen views by default. ActivTrak is committed to maintaining Customer privacy and confidentiality. Screen views cannot be redacted like screenshots and enabling screen views will display users’ screens and expose data that is potentially sensitive.

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NOTE: ActivTrak recommends that customers keep this default set to disabled for the majority of the time unless there is a compliance incident to investigate for example.

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