Agent Not Auto-Updating

Customers that are not receiving auto-updates to their agents will need to whitelist the following URL:

To Download:

https://winagent.s3-external-1.amazonaws.com/

Auto-Update:

https://storage.googleapis.com/activtrak-windowsbuild-images/master/auto_update/version.txt

Agent Not Sending Data:

You will want to allow Backend.activtrak.net through the firewall as well.

 

Note: It is also good practice to add the antivirus exclusions to any security software in place.

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