ActivTrak licenses are assigned on a per-user, per-computer, per-domain basis, but what does this mean?
Imagine there are 5 users that need to be monitored, therefore 5 licenses are required. Now, let's say Eva, one of the employees, signs into a guest profile on Bob’s computer which also has the agent installed. Since Eva accessed a different user profile than Bob's, this is going to appear as a new user on the ActivTrak dashboard, which will place the account over the user limit with the license count now being equal to 6.
The reason a new user was created, taking another license, is due to the fact that a new user profile was accessed on Bob's machine. New user profiles, on machines that are not domain connected, will count as a new user within ActivTrak.
Each computer shown in the image above is a stand-alone machine (not domain connected) which is why the agent is not recognizing Eva and adding her as a new user. If you do not have Active Directory, Azure, or a similar environment, but wanted to monitor Eva's activity on Bob's machine an additional license would need to be purchased. If two profiles for the same user exist in ActivTrak, an alias can be created to view them under one profile. Please note that creating an alias will not reduce the license count.
Now let's say that the machines are domain connected, and Eva accessed Bob's computer using her user profile credentials. This would not raise the license count. If an organization uses Active Directory, Azure, or a similar environment, and all of their computers are bound to it (meaning regardless of which machine they access the same user profile is being used) this will count as a single user.
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