How to Use the Ignore Category

ActivTrak offers the option to exclude unnecessary activities from reports. Using the activity Classification page within the dashboard, you have the ability to easily ignore activities that don't need to be counted toward a user's productivity. 


Common Use Cases:

One of the most common uses for the Ignore Category is to decrease the double-time for those users that access a remote terminal application. For example, many users will use one machine to remote into another and work between the two throughout the day. When doing this, the active time shown tends to become exaggerated in reports due to the use of both machines simultaneously. By placing mstsc.exe in the ignore category the ActivTrak agent will be able more accurately report the time and productivity of the user between both machines. 

Another common use for the Ignore category is when an admin simply just doesn't want specific websites or applications included in the user's productivity reports. There are many different reasons for this, which is why we give the power to the admin to decide what best fits their team's needs.

How to Use:

  1. Navigate to Settings> Classification
  2. Once there, find the category labeled “Ignore” in the left box
  3. By clicking on the category, the box on the right side will show all of the activities that are already being ignored in the logs and reports. Any admin has the ability to add and remove from the Ignore category.
  4. To assign an activity to be ignored, simply find the activity and use the “Select Category” dropdown and select “Ignore”ignore2.gif

It is important to note that any activity placed in the Ignore category will NOT be included in any of the reports except for the Activity Log and the Single Day interval report. Also when using ActivConnect, applications and websites will need to be manually added to the Ignore category within PowerBI. They are not automatically updated with the settings from the account's dashboard. 


For more information on ActivTrak's Classification Feature click here.

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