Based on feedback from customers and extensive research, we will soon be releasing enhancements to how Passive Time is classified and displayed in ActivTrak. We expect these enhancements to be available in the second half of January. Because this release will include changes to the user interface and data summaries, we want to provide customers advance notice of what will be changing. Please see below for the details.
Also, we recommend you ensure those devices are running the latest agents (MacAgent 8.1.4 and WinAgents 8.1.12). These agent versions will return classified Passive time. Please refer to this article if you need guidance on how to upgrade your agents.
Understanding the new Passive Time classification
During the workday, employees switch between actively interacting with the keyboard and mouse and passively interacting through voice and video actively working and passively consuming information. Active time is anytime an employee is actively engaged with their keyboard or mouse including activities like answering emails, creative design, logging data in an application, writing task tickets and troubleshooting code. Passive time is when an employee is not actively using their keyboard or mouse, and occurs when an employee is attending a video or in person meeting, on the phone, reading a document or away from their computer for a break.
We’ve updated how the platform captures, records, configures and displays passive time. These enhancements reflect the activities/behaviors of users prior to going passive. It is important to note that “Passive” time does not imply that an employee is or isn’t working, but rather they are not actively using their mouse or keyboard. Having studied behaviors of more than 100,000 users across more than 8,000 companies and 104 countries; passive episodes are rather short - 95% of the time each passive time episode is less than 10 minutes.
The new enhancements include:
1. More context around Passive Time.
Passive time is now classified as ‘Passive Productive’, ‘Passive Unproductive’, or ‘Passive Undefined’ based on the last activity the user was engaged in before going passive. For example, if a user was engaged in training or a Zoom meeting and it is classified as "Productive", after 2 minutes of inactivity, their work will be shown as Passive Productive. This allows for better understanding of the users behaviors while engaged with these applications or websites may lead to passive time.
This classified passive data is available using the latest agent versions (MacAgent 8.1.4 and WinAgents 8.1.12) and will appear throughout the app once this feature is released. We plan on releasing this the week of Jan 18, 2021. Any passive data collected with previous agent versions and prior to this release will be shown as Undefined passive.
2. Descriptions & color schemas updates
There is now a different color schema and descriptors used throughout the application to improve the user experience and better illustrate how time is spent. The UI color palette has been updated to support accessibility best practices for color distinction. The red-yellow-green has been updated to gray-purple-green scheme.
Descriptions & color schemas
There is now a different color schema and descriptors used throughout the application to improve the user experience and better illustrate how time is spent.
Legacy color schema & descriptors
New color schema & descriptors
The table below provides an overview of the updated colors - what they represent, what they mean, and where you will find them throughout the ActivTrak application.
3. The Dashboard and Reports now include context of passive time.
Within the app, you can see details around passive time by using the new ‘detailed view’ on reports, so they no longer have to dig through activity logs to view passive context.
The Dashboard view: A better summary of Productive, Unproductive & Undefined Time
The snapshots of the Top Users and Groups as well as Productivity graphs on the dashboard have been simplified and will reflect the new color schema including both active and passive time rolled into their activity categories of Productive, Unproductive and Undefined. Green and purple now represent productive and unproductive time, respectively. Undefined remains unchanged as gray. Drilling down into the reports will provide the extra layer of detail into each of these areas.
Legacy color graph:
New color graph:
Top Users & Groups Report: More accurate reporting on Productive / Unproductive Time
Drilling down into the reports, the Top Users & Groups report has been updated and simplified to both reflect the new color schema and to provide an easier means to see both a summary view and a detailed view either by individual Users or by Groups.
Productivity Report: More descriptive Productive activity detail by day
On the Single day Productivity Report, you will see the new color schema utilized here with the activities broken out by the descriptors.
Working Hours Report: More descriptive & granular filtering
More descriptive & granular filtering
The Working Hours Report has the new color schema and lets you select the additional detail columns to display for more granularity in your reporting.
Activity Log: More granular filtering for detailed activity
From the Activity Log, you will notice the additional level of detail descriptors are available for selection filtering in the display.
4. Passive time recording windows are now configurable.
Admins now have the ability to define when passive time starts and stops recording. We now default to stopping passive time after 10 minutes per episode.
- Passive time recording continues to default to 2 minutes, but users can now adjust it to start anywhere from 1 to 10 minutes.
- Passive time now defaults to stop after 10 minutes, but users can adjust it to stop from 5 to 60 minutes or choose to keep recording indefinitely or until the computer goes to sleep, is locked, or turned off. (10 minutes was selected after analyzing thousands of users' activity patterns and finding that 95% of passive time episodes are 10 minutes or less in duration).
These new defaults are effective once this feature is released. We plan on releasing this the week of Jan 20, 2021.
To update the configuration settings for passive time, simply visit Configuration > Passive TIme Settings.
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