Installing the ActivTrak Assist Chrome Extension

If the ActivTrak agent is unable to accurately pull the URL from a website, it may be necessary to install the ActivTrak Assist Chrome extension. The ActivTrak Assist extension can also help to resolve performance issues in drop-down windows. This is ideal for Windows users who work primarily in Google Chrome. This is not a solution for Mac users.

Required Prerequisites:

Domain bound systems:

1. The Chrome application installed
2. Internet connectivity
3. The ability to contact a domain controller over the network. This is required to merge local policy with group policy and successfully resolve any conflicts. 

Workgroup systems:

1. The Chrome application installed
2. Internet connectivity

How To:

1. Before installing this utility, it is recommended to first completely uninstall ActivTrak from the target computer. This article covers how to uninstall the agent.

2. Once the agent is uninstalled, download the latest version of the installer from app.activtrak.com and open Command-Line, as outlined in this article. 

3. In order to install the ActivTrak Assist Chrome extension, change the string to the following:

msiexec /i ATAcctXXXXXX_{RandomSecurityToken}.msi FORCECHROMEEXTENSION=1 

(Replacing the "X"'s and RandomSecurityToken section with the string specific to your downloaded MSI) 

4. Once the agent has been reinstalled with the Chrome Assistant, you will see the assistant listed under chrome://extensions. This will help the agent to gather URLs more consistently and accurately. 

Note: It may be necessary to clear all browser cache/cookies after installing the ActivTrak Assist Chrome extension to ensure proper functionality.