ActivTrak’s Mac Agent 8.1 includes a simpler installation process, expanded browser support, improved activity detection, and several improvements to manage and troubleshoot agents.
Improved Installation / Upgrade Experience
For computers with a previous version of the Mac Agent, the new installation wizard will allow the user to choose between the options to upgrade vs uninstall, simplifying the process.
Note: Agent Autoupdate will become available with version 8.1.4. This means that once agent version 8.1.4 is manually installed, the agent will be able to update automatically when new versions become available.
Expanded Browser Support and Activity tracking
Mac Agent 8.1 improves browser support by expanding on the browsers recognized and any applications reporting website activities.
In addition, we have optimized the activity monitoring features of the agent to allow for improvements to tracking for passive, passive locked, and scheduling.
Logging has been available within our agents to allow for tracking down issues when they surface. In addition, the agent supports remote logging of the agent to allow for fast troubleshooting turnaround by our support team.
With the introduction of 8.1, our support team now has access to several ‘heartbeat’ health checks to remotely verify the agents are working as designed and sending data accurately.
Mac Agent 8.1 has been thoroughly tested both internally and externally with a number of our customers to ensure it addresses a number of issues identified in prior versions related to stability and passive time over-reporting.
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