Work Efficiency - Overview

Understand overall workforce hours vs. the number of productive, focused, and collaboration hours. Set goals and track week-over-week comparisons to collect immediate insight into team habits.

Key Questions Considerations
Is my team productive? Are they efficient? Productive time can be high but efficiency low. This can lead to burnout even with healthy productivity levels. Monitor productivity and efficiency to ensure employees are feeling balanced.
Is my team focused? Efficient? Focus time is important– but is hard to come by. Don’t anticipate seeing focus efficiency levels higher than productivity efficiency levels. Focus time is common for activities that require creative thinking, problem-solving, and development.
How long are they productive? Focused? Sessions indicate opportunities for deep work. Strive for 20-25 minute long sessions. This is where you can work to remove distractions and unnecessary meetings while teaching better focus habits.
Who on my team requires support? Conversations are key. Ensure that those working above average feel well-balanced and healthy. Check in with those underutilized to see whether they have adequate direction or capacity to take on more work.




Productivity & Efficiency Indicators

A. Team's Work Efficiency: The Total Time bar is an indicator of the average amount of time employees spend on their computers. The Productive Time bar represents the average time spent in company-designated productive applications. The Focused Time bar reveals the average time spent on a single task without attention shifts/interruptions and it excludes collaboration activities. Focused time is very important for some roles.

B. Productivity & Focus vs. Goals: Productivity Hours reflect the average number of productive hours and Focus Hours reflect the average number of focus hours in the day. Below, we see how these numbers compare to the goal set by managers. 

Productivity Lab Tip

It’s great to see your teams tracking ahead of their goals– but remember, too far above the goal could also be a sign of burnout risk! Access the Workload Balance Analysis to learn more.

C. Efficiency: Productive Efficiency is the percentage of productive time in relation to the Total Time. Focus Efficiency is the percentage of focused time in relationship to Total Time. Both numbers highlight the lost time in which an individual sat at their computer but was neither productive nor focused. Below these values, we see how one specific team compares to the broader organization.

D. Uninterrupted Work: “Deep” work unlocks creativity, enables problem-solving, and fosters critical thinking. Deep work happens when we work with limited interruptions. Productivity Sessions reflect the average time employees operate without unproductive disruption. Focused Sessions reflect greater levels of deep work by showing the average productive time without attention shifts brought about by context switching.

Productivity Lab Tip

Teams sitting far below the organization’s average may require additional guidance or alignment in their goals and objectives. This will have a positive impact on their engagement.


E. Progress against Goals: The high-level indicators in reports A-D give you a good insight into your team's performance, but when numbers cause alarm, it is helpful to review individuals’ metrics to understand where outliers may require additional 1x1 support and guidance. You can control the list of users displayed by using the "Filter Users by" and "Show N Users" filters at the top of the page.

Learn more about the different metrics included in Insights by accessing our data glossary.



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