Workload Balance - Analysis

Employee burnout and fatigue is detrimental to both the employee and the business. It requires continuous management and support. Rely on this analysis to quickly assess employees at risk of burnout and the factors that may be associated with the identified strain. Understand existing work habits to identify coaching opportunities and team operating principles to introduce healthier balance.


Key Questions:


Is my team working too much?

Working too much can be relative to each team and even each individual. It’s important to set thresholds at the top of this report to understand what is likely going to generate burnout for a specific team. Managers must be particularly cognizant not to include their own burnout thresholds, but rather what applies to the broader group. Consider reviewing the Benchmarks and Goals report to inform the top quartile’s working habits versus the team’s average. From there, assess how long employees are connected throughout the day and on what days (weekdays versus off days), they are working.

Does my team partake in healthy disconnect habits throughout the day?

Disconnect habits include stepping away during the weekend and evenings and taking adequate breaks throughout the work day. Break time has a profound impact on productive activities throughout the day. They should be highly encouraged and considered an important mechanism to avoiding employee fatigue.

What individuals need support?

Be mindful of more than just employees already classified as overutilized. Individuals moving into higher utilization levels but not yet in the high burnout category require time-sensitive support. Work with both high burnout and trending employees to provide a setting for better work habits. 


A. Utilization Level by User


Understanding utilization levels across the team helps managers better understand where specific individuals are working too few/many hours and days versus those that are within a range deemed healthy.

  • By default, an employee is classified as overutilized or underutilized when their Average Productive Hours / Day are at least 30% over or under their Productive Hours / Day Goal. You can adjust the utilization threshold using the setting at the top of the dashboard (see screenshot below).



B. Utilization Breakdown


  • Average Days Overutilized: Overutilized days reflect the average number of days in which individuals are within the overutilized range as indicated by the threshold  based on your activity date selection. This insight is helpful for recognizing the percentage of days your team is feeling strained.
  • Average Days Healthy: Healthy days reflect the average number of days in which individuals are within the healthy utilization range as indicated by the threshold based on your activity date selection. Managers should strive to see high percentages in the healthy range as they aim to manage employee burnout risk.
  • Average Days Underutilized: Underutilized days reflect the average number of days in which individuals are within the underutilized range as indicated by the threshold  based on your activity date selection. This number is a helpful indicator of days consisting of additional bandwidth across the team to absorb additional work.

C. Workload by Week


This graph provides team-wide insights into productivity and utilization. Green bars reflect the average productive hours each week, while the red and yellow utilization lines indicate the utilization variation week over week. This graph defaults to a team view. When selecting a specific individual in the group list above, the chart will adjust to reflect the trend of that specific individual. 

Productivity Lab Tip

Not all workers are the same. Coaching is key in burnout management. 1x1 conversations allow for work habit adjustments that can decrease burnout for individuals.


Learn more about the different metrics included in Insights by accessing our data glossary.



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