Workload Balance - Analysis

Employee burnout and fatigue is detrimental to both the employee and the business. It requires continuous management and support. Rely on this analysis to quickly assess employees at risk or burnout and what factors are contributing to employee strain. Understand existing work habits to identify coaching opportunities and team operating principles to introduce healthier balance.

Key Questions:

Considerations

Is my team working too much?

Working too much can be relative to each team and even each individual. It’s important to set thresholds here to understand what is likely going to generate burnout for a specific team. Managers must be particularly cognizant not to include their own burnout thresholds, but rather what applies to the broader group. From there, assess how long employees are connected throughout the day and on what days (weekdays versus off days), they are performing work.

Does my team partake in healthy disconnect habits throughout the day?

Disconnect habits include stepping away during the weekends and taking adequate breaks throughout the work day. Break time has a profound impact on productive activities throughout the day. They are to be highly encouraged and considered an important mechanism to avoid employee fatigue.

What individuals need support?

Be mindful of more than just employees already classified as high burnout. Individuals moving into higher burnout levels but not yet in the high burnout category require critical support. Work with both high burnout and trending employees to understand and provide a setting for better work habits. 

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A.Workload Balance: 

  • Average Active Hours / Day reflects a team’s average hours each day from when they first log on to when they log off. While often mistaken, this is not the average productive hours/day. This number is helpful to understand the day duration for team members regardless of productive/unproductive time composition.
  • Average days with off hours: This metric helps us understand how many days within the selected Activity Duration team members worked outside the Active Hours / Day threshold.
  • Breaks / Day: Breaks are critical for managing workload balance and burnout risk. This number reveals the average number of breaks team members are taking throughout the day.

Productivity Lab Tip

Five minute breaks are very different from 30 minute breaks-- and they are both OK. Encourage break behavior by normalizing it on calendars and in discussions. 

  • Avg. Mins / Break: The average duration of works gives us further insight into whether team members are truly taking the opportunity to step away from their work. 
  • High Risk Users: For quick glance purposes, view the number of employees classified as high risk based on the thresholds set.

 

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B. Workload Balance by User: Active Hours / Day and Days Working Off Hours are the two key variables that we use to inform whether employees are at risk of burnout. Both factors can place individuals at high risk on the report. Adjust thresholds based on the team’s typical working habits. Refer to the legend below the Workload Balance report to inform the set thresholds.

 

Workload_Balance_-_Analysis_c.pngC. Workload Insights by User: It is important to understand individuals’ working routines. In doing so, we are able to adopt team-wide practices that accommodate schedules and needs. Review individual data with particular attention to break habits and average start/end times. Additional data around off hours and weekends could inform whether employees are overutilized.

Productivity Lab Tip

Not all workers are the same. Coaching is key in burnout management. 1x1 conversations allow for work habit adjustments that can decrease burnout for individuals.

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