Workload Balance - Trends

Workload balance varies over time and this is natural for any business throughout its annual cycle. Understanding the composition of burnout risk over time helps managers better understand where greater systemic balance problems may occur (allocation of work, insufficient labor strategy, etc.) versus short-term imbalances (project deadlines, sales goals, etc.)


Key Questions:


Is my team beginning to burnout?

Workload balance can shift in a single week due to short-term business demands. It is important to see that individuals at risk of burnout are only at risk for a short period of time before the risk diffuses. Observe these trends to ensure that employees do not remain at medium and high-risk levels over time. This is where disengagement, negative culture, and attrition risks take over.

With the new support provided (i.e., new technology, additional headcount, revised responsibilities), have I decreased burnout risk and better utilized my resources?

When introducing additional support to mitigate burnout (i.e., coaching, break times, off-hours, etc.), observe in the trends analysis whether it is making the intended impact on burnout risk levels.



A. Workload Balance Trend: Leverage the Utilization Level Trends to understand the composition of underutilized, healthy, and overutilized employees over the selected date range. It is helpful to understand how this composition changes over time, particularly when management is making deliberate efforts to better balance workloads across the organization.


B. Break Trends: 

    • Average Breaks/Day vs Date Range Average: Use this graph to understand the average number of breaks users are taking per day throughout the selected date range. It is helpful to use the average line across this bar graph to understand the weeks in which users fell above or below the typical break frequency.
    • Average Breaks by Day of Week: Evaluate this chart to analyze whether breaks are more or less likely to take place on certain days of the week. This could indicate days that require additional coaching around break frequency.
    • Average Minutes/Break vs Date Range Average: In addition to break frequency, it is important to understand break duration. Leverage this bar chart to understand the average minutes per break throughout the selected date range. It is helpful to use the average line across this bar graph to understand the weeks in which users’ break durations fell above or below the typical break time. 
    • Average Minutes/Break by Day of Week: To further understand a team’s behaviors, analyze whether break durations vary throughout the week. Work to recognize days that require longer breaks.

Productivity Lab Tip

Recognize the days where break frequency and duration appear low. Work with your team to evaluate if this is due to obstacles such as high meeting volume, overlapping deadlines, etc. Consider ways in which you could redistribute the workload to ensure healthy breaks on a daily basis. 


Learn more about the different metrics included in Insights by accessing our data glossary.



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