Managing Computer Agents

ActivTrak Admins can now manage Computer Agents from a new, standalone page. This page is only visible to App Access users with administrator permissions. You can learn more about user permissions here

The Computer Agents page has an intuitive design which allows Admins to view and export computer information and take administrative actions to delete or uninstall computer agents. 

Computer Agents Table

The Computer Agents page includes a new table that displays key Computer Agent information which is detailed below.

Table Column Name  



The ActivTrak ID number of a computer agent. The first computer agent in an organization starts a 1 and then increases sequentially. 

Primary Domain\Computer (Alias)

A concatenation of a computer agents primary domain (only present if domain connected), computer name, and computer alias (only present if populated). 

First Log Record

A date timestamp which represents the First Log Record for a given system. 

Last Log Record

A relative time value from the current time to the last log record for a given computer.

Last Screenshot

A relative time value from the current time to the screen shot for a given computer. This is only displayed if Screenshots are enabled.  

Computer Agent Microview

When you click on a given Computer Agent it will bring up a micro view or detailed information about the particular computer.

Within each computer micro view, administrators can access detailed information about the computer agent which includes storage information. 

Computer Agents Search & Filter 

ActivTrak Admins can use the search field on the Computer Agents page to search for computers by “Primary Domain”, “Computer Name” or “Computer Alias”. When executing a quick search, the Admin will see the results broken down by type.

An automated audit log entry of active but non-reporting computer Agents within the account is also available in the Security Audit Log. You can learn more about the Agents Not Reporting audit log entry here.

Admins can take advantage of new advanced search capabilities by selecting the filter icon on the right side of the search bar. Selecting this icon will reveal the advanced search interface. Using this interface admins can create advanced searches with specific search criteria.

Other available options allow Admins to export all computer agent information and access the agent installation media.

Computer Agent Administrative Actions

Admins can take actions to manage computer agents on the computer agents page. Using the three dot menu on the row item for a given Computer Agent, Admins can uninstall or delete computer agents.

Deleting a computer agent removes all information on the computer from ActivTrak but does not uninstall the agent. If the system is still operating then a new system record will appear. 

Uninstalling a computer agent removes all information on the computer from ActivTrak and sends an uninstall command to the computer agent which removes the agent from the system. 

Admins can delete systems in bulk using the checkboxes and bulk actions on the computer agents page.

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