Account Settings

General Account Settings

• Guided Account Setup by Use Case
• How to Optimize Live Report Performance
• Create and Change Aliases
• Setting & Changing Time Zones
• How to Customize Your ActivTrak App UI
• Use the Scheduling Feature to Reflect Employee Working Hours

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Your ActivTrak Profile

• ActivTrak Profile
• Reset Your Password
• Change Email Address Linked to an Account

Account Access

• Roles and Permissions for Access to Your ActivTrak Account
• Account Ownership Change
• Granting Data Access to Employees
• Find Account Number
• Connect your SSO account with ActivTrak
• AD FS SSO Set-Up

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Data Privacy & Security

• Data Privacy Controls within the ActivTrak Platform
• ActivTrak’s SOC 2 Compliance FAQ
• How ActivTrak Respects Employee Privacy
• Take Advantage of ActivTrak's Advanced Security Features

Activity Classification

• Activity Classification: A Step by Step Guide
• How to Classify Productivity and Categories by Groups
• Passive Time Configuration
• How to Use the Ignore Category
• Gathering URL Information When no URL is Visible
• What is Passive Time?

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Agent Management

• Managing User Agents
• Managing Computer Agents
• Latest ActivTrak Agent Versions
• Uninstall the Agent

Managing Data, Storage and Licenses

• FAQ: ActivTrak's Data Retention Policy & Data History
• How to Reclaim Licenses
• User Merge How To
• User Merge
• Free Up Storage Space
• How to Delete Users and Computers

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Billing & Payment Management

• Billing & Invoice Inquiries
• Common Pricing Questions
• Supported payment methods
• Failed or Late Payments
• Sales Tax and VAT
• Vendor and Remittance Details for ActivTrak

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