Account Settings

Account Configuration

• How to Optimize Live Report Performance
• How to Customize Your ActivTrak App UI
• Active Time and Passive Time in ActivTrak

Classifications

• Activity Classification: A Step by Step Guide
• How to Classify Productivity and Categories by Groups
• How to Use the Ignore Category
• Gathering URL Information When no URL is Visible

Access

• Granting Data Access to Employees
• Account Ownership Change

Users & Groups

• Creating and Managing Groups in ActivTrak
• Create and Change Aliases
• Do Not Track
• Upload Groups and Assignments in Bulk
• Hiding Active Directory Groups from View

Scheduling

• Use the Scheduling Feature to Reflect Employee Working Hours
• How to Account for Time Worked on Vacation Days & Weekends (Avoid Diluting Average Metrics)
• How to Stop Tracking Users while Out of Office

Time Zone

• Time Zone Settings

Security

• Security Audit Log
• AD FS SSO Set-Up
• Azure SSO Setup Steps
• Setting up Google Authentication

Your ActivTrak Profile

• ActivTrak Profile
• Find Account Number
• Reset Your Password
• Change Email Address Linked to an Account

Agent Management

• Managing User Agents
• Managing Computer Agents
• ActivTrak Agent Compatibility, System, and Browser Requirements
• Updating the Agent
• Agent Footprint
• How to Identify Active Agents Not Reporting Data

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Data, Storage and Licenses

• FAQ: ActivTrak's Data Retention Policy & Data History
• How to Reclaim Licenses
• User Merge How To
• User Merge
• Free Up Storage Space
• How to Delete Users and Computers

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Billing & Payment Management

• Billing & Invoice Inquiries
• Common Pricing Questions
• Supported payment methods
• Supported Billing Currencies
• Steps To Take Before Canceling or Downgrading Your ActivTrak Subscription
• Upgrade, Downgrade or Cancel a Paid Plan

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