ActivTrak Product Team
Articles
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ActivTrak for BI - Technology License Optimization
How much are you spending on software licenses that no one is using? ActivTrak for BI - Technology License Optimization gives IT, finance, and operations leaders a clear, data-driven view of how te...
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Release Notes: Exclude Non-Working Days Filtering & “Not Applicable” Enhancements
Release Date: December 4, 2025 Critical information:Status General Availability (GA): Fully released and available to all eligible customers. Availability Packages: All packages Rollout schedule:...
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ActivTrak for BI Reporting
ActivTrak's Business Intelligence (BI) report templates make it easy to access your ActivTrak data without requiring advanced SQL or BI expertise. They’re available out of the box for customers wi...
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Product Update: Changes to Time Measurement Metrics
We've made some terminology updates in our reporting to better reflect how work happens in today's hybrid workplace.What's changing? Work Time is a new metric that includes Productive work time pl...
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Customer Service Productivity
Activrak’s Customer Service Productivity report provides detailed insights into your customer service team's workload balance and performance. It enables you to enhance customer satisfaction with a...
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Deploy the Agent on macOS Sequoia (and higher)
In macOS Sequoia (versions 15.1–15.4), Apple enhanced security measures by increasing permission dialogs and notifications while removing specific administrative controls. This guide provides compr...
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Configure ActivTrak for GDPR Compliance
Important: This article is not intended to replace official legal counsel. We are not legal experts. Please consult your lawyer. We exist to help customers improve their businesses. It’s important ...
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AD FS SSO Set-Up
Note: The MSA agreement must be reviewed and accepted first by the account Admin before going through this process. Trials should complete this SSO Setup process before the expiration date to ensur...
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End of Sale: Video Alarms
Important: The video option is currently available only to legacy accounts that previously had videos enabled. We no longer offer video as an add-on, but we encourage new customers to explore the S...
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Weekly Digest
Weekly Digest provides a high-level recap of team activity and productivity over the previous week. It's a great way to quickly review key metrics and identify areas that may need closer attention....