Help Center Team
Articles
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ActivTrak User and License Management
ActivTrak uses a license-based billing model. Understanding how Users, Agents, and licenses interact is essential for efficient license management and accurate billing. This guide explains the rela...
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ActivTrak Security Statement: Addressing Recent Industry Incidents
Our Commitment to Your Data SecurityIn light of recent industry events involving a data leak by an employee monitoring software vendor, we want to reaffirm ActivTrak’s unwavering commitment to data...
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ActivTrak's Release Life Cycle and Deprecation Process
ActivTrak’s innovative and iterative software development life cycle includes the following stages: Beta Program Early Access (EA) General Availability (GA) Deprecation Note: Some features or enhan...
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User Access Roles Inside Command Center
Command Center is a tool that allows our MSP partners to centrally manage their customers' ActivTrak instances.There are a few things that are different between the roles found inside Command Cente...
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Essential Steps for Getting Started as an MSP
These eight steps will help you succeed as an ActivTrak MSP Partner. Review the MSP program with the our MSP Team Set up new Accounts in Command Center as an MSP Email msp@activtrak.com with cu...
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ActivConnect API (Add-on)
ActivConnect API is a set of API connectors and tools that enable access to your ActivTrak data in hundreds of external applications. The ActivConnect API Add-on includes a cloud-based SQL query in...
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ActivTrak Product Packages
The following guide outlines the differences among ActivTrak's Packages and Add-ons, and addresses common questions. For more information on pricing, please see our website. For more information on...
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Cross-Device Active Window Tracking
ActivTrak can utilize Cross-Device Active Window Tracking (CDAWT) to prevent time from being double-counted when switching between multiple devices. This is particularly important in environments w...
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Data Privacy and the ActivTrak Platform
Data privacy is a top priority for ActivTrak. We are committed to safeguarding customer and user data through enhanced measures that ensure compliance with business policies or laws and regulations...
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ActivTrak's Command Center for MSPs
Managed Service Providers (MSPs) can manage multiple ActivTrak accounts in a centralized location with the Command Center, a feature available exclusively to MSPs. With the Command Center, you can:...