Troubleshooting & FAQ
- Dashboard Troubleshooting
- Unblocking the Agent on Windows
- New Install - Agent Not Reporting (macOS) Troubleshooting
- New Install - Agent Not Reporting (Windows OS) Troubleshooting
- Previous Install - Agent Stopped Reporting (Windows OS) Troubleshooting
- MacOS Gatekeeper - Allow ActivTrak to Install
- Running the ActivTrak Installer After Upgrading to macOS Catalina
- How to Disable Screenshots
- Updating Apple Permissions for ActivTrak - macOS Catalina and higher
- Previous Install - Agent Stopped Reporting (macOS) Troubleshooting
- Agent Whitelist Addresses for Antivirus and Firewall
- Mac Naming & How to Get Around It
- Windows Agent Not Auto-Updating
- Changes to Transport Layer Security (TLS) Protocol Support
- Turning on the Mac Debugger
- Unable to View Screenshots
- Mac Screen Recording Permissions: Commonly Asked Questions
- "DefaultUser1" Who Is It, How Does It Interact with My Account, and What to Do About It
- New Activity Screenshot
- What is the Chrome Extension?