Admins need visibility into all active agents to ensure reliable data reporting and effective license management across users and devices.
Contents
- Active vs. non-reporting Agents
- How to identify non-reporting Agents
- Understanding the audit log
- How the audit works
- Set up Alarms
- Learn more
Active vs. non-reporting Agents
- Active agents: Agents that have logged activity within the last 30 days
- Non-reporting active agents: Agents that have stopped logging activity for 7 days or more
How to identify non-reporting Agents
The Security Audit Log provides an automated audit of all active but non-reporting agents under the ComputersNotReporting event.
Navigate to Settings > Security > Audit to view ComputersNotReporting events.
Understanding the audit log
The audit log displays the following information:
| Date/Time | UTC time when the report was run |
| ActivTrak ID | “last-activity-monitor-user@bgrove.com” |
| Event | ComputersNotReporting |
| Description | “Active computers (logging last 30 days) not reporting in last 7 days” |
| Action Type | Update |
| Action Data | Move the cursor to the eye icon to view action data and open a separate window with the list of identified Computer Agents |
How the audit works
The system performs weekly scans on Sundays for computers that are active but haven't reported for several consecutive days (more than a weekend or short PTO). This helps you quickly identify agents that may need to be upgraded or restarted.
Each Sunday's scan produces a single audit log entry with all computers matching the criteria. If all agents are reporting properly or don't meet the non-reporting criteria, no audit log entry is added that week.
Set up Alarms
Create an alarm to receive active notifications when these audit entries are created.