New User Management - March 2026
Starting March 18, 2026, our new and improved user management is rolling out to all accounts. Account management actions—including merging Agents, setting the tracking status, and much, much more—are now managed on the new Users page. The following pages will be read-only: User Agents, User Aliases, and Do Not Track. Learn more!
When the ActivTrak Agent sees activity data for a new username on a workstation, a new reporting user record is created and consumes a license (learn more about how ActivTrak licensing works here). Merging users is useful not only for freeing up licenses but also for leveraging Cross-Device Active Window Tracking, which ensures that time is not double-counted for users switching between multiple devices or working on several devices simultaneously, such as a laptop and a virtual machine.
Automatic merge
On domain-joined networks, a user’s activity is associated with a single reporting user who consumes a single license. That is, a user can work at multiple workstations and appear as a single ActivTrak user, so long as they log in with the same username on the same logon domain on each device – a configuration controlled by their IT administrators. In this scenario, the "merge" is automatic, and no action is needed.
Manual merge
In other scenarios, multiple reporting users may be created. Administrators of paid accounts can retain and transfer historical user activity data and also funnel point-forward activity records from multiple users into a single reporting user, freeing up licenses. Common use cases include:
- Employee's login username changes
- Employee switches to a new non-domain-connected computer
- Employee logs in with multiple usernames or on multiple logon domains
- One-off IT admin logins