Release date: Phased rollout beginning April 1, 2026
Critical information:
Status
- General Availability (GA): Available to all eligible accounts. The Users page replaces three legacy pages (User Agents, User Aliases, Do Not Track) with a single consolidated interface for managing the complete user lifecycle.
Availability
- Plans: All paid plans (Essentials, Advanced, Essentials Plus, Professional, Premium, Enterprise)
- Rollout schedule: Phased rollout over 4 weeks
- Go-Live date: April 1, 2026 (start of rollout)
- Legacy plans: All paid accounts receive the new Users page. Legacy User Agents, User Aliases and Do Not Track pages become read-only.
Requirements
- Agent Version: N/A - This is a platform interface update. No Agent update required.
- Browser: Modern browsers (Chrome, Edge, Firefox - latest versions recommended)
- Integrations: N/A - Existing Azure AD/Entra ID, SCIM and HRDC integrations continue to work without changes.
- Permissions: Admin role required
- Commercial: Included with all paid plans at no additional cost
- Implementation: No setup required. The Users page automatically replaces legacy pages upon rollout.
What's new:
Feature description
User Management replaces three fragmented legacy pages with a single, unified Users page designed around the tasks admins actually perform. Instead of navigating between User Agents, User Aliases, and Do Not Track to complete routine operations, admins now manage the entire user lifecycle from a single location, with clear, action-oriented workflows that reduce time spent on user administration and minimize the risk of configuration errors.
Key capabilities
- Job-based action buttons: Perform common tasks with purpose-driven actions, including Delete User and Data, Delete User, Untrack Users and Retain Data, Track Users and Reset User Data. Clear copy adapts to user state (active, inactive, or unlicensed) to prevent confusion.
- Consolidated Do Not Track management: Manage all tracking exclusions in a single location with unified visibility into both user-associated and global do not track rules. Fully delete users while maintaining their identifiers on the exclusion list for compliance.
- Enhanced view organization: Navigate user management through dedicated tabs for User Records, Do Not Track and User Settings, with each view optimized for specific workflows.
- Advanced filtering: Apply multiple filter combinations across views, including Active Status, Tracking Status, Group Status, Display Name and Login Type to quickly locate and act on specific user segments.
- Bulk operations: Execute user management actions on multiple users simultaneously with clear confirmation modals and validation to prevent unintended changes.
Use cases
- Streamlined onboarding and offboarding: When employees join or leave the organization, admins can create user records proactively, manage identifiers, merge activity data across devices, delete records and add identifiers to the Do Not Track list from a single page. This replaces workflows that were previously unsupported or required navigating between three separate pages.
- License optimization at scale: Admins managing hundreds of users can quickly identify inactive or unlicensed users through dedicated views, filter to specific segments and take bulk action to reclaim licenses or clean up stale records, turning what was previously a multi-hour manual process into minutes.
Target audience
- Primary personas: Account Administrators, IT Administrators
- Fit indicators: Organizations managing multiple users with frequent onboarding/offboarding activity, teams requiring clear tracking exclusion policies for compliance, and admins seeking simplified bulk user operations. Particularly valuable for mid-enterprise accounts (30K+ ARR) managing hundreds of users.
How to access:
Once your account is enabled during the phased rollout, the Users page will automatically appear in your navigation. No action is required to activate it.
- Navigation path: Settings > Users & Groups > Users
- Legacy pages (User Agents, User Aliases, Do Not Track) will remain available in read-only mode during the transition period so admins can verify that data has been carried over correctly.
Additional information:
What's changing
The Users page becomes the primary interface for all user management tasks. User Agents, User Aliases, and the legacy Do Not Track page transition to read-only mode. Global Tracking Exclusions (previously in Account Configuration) are consolidated into the Do Not Track tab on the Users page. The Email Auto-detection setting moves from Account Configuration to the User Settings tab.
Action required
No immediate action required. All existing user data, tracking configurations, and Do Not Track rules are preserved automatically. Admins should familiarize themselves with the new interface layout and action buttons.
Data preservation
All historical user data, agent associations, group memberships, tracking statuses, and Do Not Track configurations are fully preserved during the transition.
Known limitations
- Legacy pages become read-only upon enablement. All user management actions must be performed on the new Users page.
- Once an account is enabled for the new Users page, rollback to the legacy experience is not available.
Support and success:
Support resources
- Documentation: Create and Manage Users via the Users Page (EA)
- ActivTrak Academy: Mastering User Management learning path (available with paid plans and free trials)
Support contacts
- General support: https://www.activtrak.com/support/
- Customer Success: Reach out to your Customer Success team
Feedback and performance
- Feedback channel: Submit feedback through the ActivTrak Support Center or contact your Customer Success team