Help Center Team
Articles
-
Our Approach to AI Act Compliance
You have likely heard about the EU AI Act and are wondering how it applies to ActivTrak. We understand that, and so we’ve prepared some detailed FAQs below to answer the questions we expect you’ll ...
-
How ActivTrak Works Without an Internet Connection
Have your Users just lost their internet connection? Are your Users in an area with no internet connection? Here at ActivTrak, we have you covered!When an internet connection disconnects, as long a...
-
Change the Account Owner or Admin
As people come and go from an organization, changes to who owns and accesses an account are expected. It's important that this information is kept current, as any changes to an ActivTrak account mu...
-
Groups (Teams)
Groups in ActivTrak allow you to organize users and/or computers by team, location, or any other characteristic. Utilizing groups will enable you to easily analyze behavior via ActivTrak reports, d...
-
Protecting Your Organization from External AI Tool Risks with ActivTrak
The rapid adoption of external AI tools, such as DeepSeek, presents organizations with both opportunities and risks. While DeepSeek offers advanced AI capabilities and potential cost savings throug...
-
Use ActivTrak for Return-to-Office Success
The workplace is evolving, and organizations are embracing hybrid work models that combine remote and in-office work. While returning to the office (RTO) offers potential benefits, it's crucial to ...
-
Restarting the ActivTrak Service through Remote Services
To restart the agent through the Remote Services panel, you must have Domain Permissions over the network to access a remote file system. This is just one way that administrators view and manage Wi...
-
Make Changes to Your ActivTrak Package
Use this guide to add licenses, upgrade, downgrade, cancel, or make other changes to your ActivTrak package. For details on available packages and pricing, see ActivTrak Product Packages and ActivT...
-
Vendor & Billing Information for ActivTrak
Remittance addressActivTrak customers and partners should use the information below to set up ActivTrak as avendor:ActivTrak Headquarters: 1501 South MoPac Expressway, Suite 155, Austin, TX 78746 U...
-
Creating Schedules
Understanding schedules is crucial to maximizing the benefits of ActivTrak's workforce analytics. Both Work Schedules and Track Schedules play critical roles in how the platform collects and analyz...