Release Notes: New Active Time Settings

Admins can now set the maximum time any single activity can report with ActivTrak’s new Active Time Settings to prevent over-reporting from occasional system issues, lock screen anomalies, or third-party app interactions.

Example: A pattern mimicking active usage records a duration of 8 hours and 22 minutes. With the Active Time Setting set to a maximum of 60 minutes, the activity would be logged in the Activity Log as 60 minutes and reflected as 60 minutes in all reports and dashboards.


The New Active Time Settings

The Active Time Setting defaults to 60 minutes but can be configured to any number between 30 and 120 minutes. To adjust your account’s Active Time maximum time threshold, navigate to Settings > Account Configuration and scroll to “Active Time Settings”. Update the time in minutes and click “Save” to apply changes. 

If you do not want active activity durations to be capped or want to maintain the legacy behavior, toggle on “Track active time indefinitely” and click “Save” to apply changes.

Changes take effect within 10 minutes and apply to all new activities. Changes to Active Time Settings are not applied retroactively.

NOTE: Passive Time Settings were not altered with this update. Passive activity durations can already be capped via Passive Time Settings in the Account Configuration Page (Settings > Account Configuration).

Learn more here or contact Support for assistance.

Was this article helpful?

0 out of 0 found this helpful


No comments