Admins and Configurators on Professional or Premium plans can now customize the threshold for a user to be considered overutilized or underutilized (x% over or under their Productive Hrs/Day Goal).
This ensures that managers and leaders can accurately assess which employees are overworked or disengaged in relation to the organization’s expectations, rather than relying on a default threshold.
Utilization levels are displayed in the Organization Overview (currently in Early Access), Organization Insights (Executive Summary), Workload Balance, Team Comparison, Personal Insights, Coaching Opportunities (Coach), and Impact Analysis.
The Utilization Level Threshold Setting defaults to 20% but can be configured to any value between 10% and 80%. To adjust your account’s Utilization Level Threshold, visit the Insights Configuration page via Settings > Insights Configuration > Metrics tab (Insights > Configuration > Metrics tab), update the Threshold vs Productive Hrs/Day Goal (+/-), and click “Save” to apply changes.
Changes to the Utilization Level Threshold setting are reflected in Insights dashboards with the next data refresh (every 24 hours) and are applied retroactively.
Learn more here or contact Support for assistance.