Reset Your Password
Help Center Team
Option 1: Forgot Password Link
Click the 'Forgot password?' link on the login page:
The next window will ask for the associated email address. Click 'Reset Password' and we will send a link to that email. Make sure to check any spam or junk folders.
Option 2: Admin Password Reset
Admin users on the account can manually change the password for any user from Settings > Access > App Access. Click on the three small circles to the right of the user and select 'Change Password':
Fill out the pop-up that appears with the desired password, enter it a second time to confirm, then click 'SAVE' (which will turn green once the conditions are met):
Note: Once the Admin provides the user with their new password, the user should log in and immediately change it to maintain account security. Follow the steps in Option 3 below.
Option 3: ActivTrak Profile Password Reset
Note: This option only works if the user is already able to log in to their account.
Navigate to Settings > Access > ActivTrak Profile and click the 'Change password' button:
Fill out the pop-up that appears with the current and new passwords, then click 'Save':
If attempts to reset the password with these options have been unsuccessful, contact Support.
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