Reset Your Password

 
 

If you've forgotten your password or need to change it for any reason, we can help using a few different methods.

Option 1: Use the "Forgot Password" link on the login page

First, there will be a prompt for the associated email address, and we will send a password reset link to that email. If the email does not show up, please be sure to check any spam or junk folders as it can get lost in there.

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Option 2: Admin Password Reset

If there are other admin users on the account, they can manually change the password for any user. The admin needs to navigate to Settings > Access > App Access in the Dashboard and click on the three small circles to the right of the user then click "Change Password".

 

Pro Tip: Once the admin changes the password for the user, the user can log in and change their password again to maintain account security.

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Option 3: Reset Password through your ActivTrak Profile (This option only works if the user is able to login to their account)

Navigate to Settings > Access > ActivTrak profile. Next, click on the "Change Password" button at the top right of the screen. Then fill out the pop-up that appears and click change password.

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Option 4: If all else fails, and attempts at resetting the password have been unsuccessful reach out to us either via chat or email support@activtrak.com and we will verify the information and help reset the password. 

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