There are two ways to uninstall the agent both of which will require access to the ActivTrak account:
1. Download the installer from your Dashboard.
This method will NOT affect any of the historical data in the account, so if you have not exported and don't want to lose data, use this msi method to uninstall, NOT method 2 below.
The blue Download Agent button is contextual, so it will download whichever agent matches the computer you are downloading from. If you need a specific version, click the down arrow on the right side and select the version you need.
Once you have the installer file, run it on the computer you wish to remove the agent from and choose 'Remove'. If you are running an outdated version of ActivTrak, it will first upgrade to the most recent version. The installer can then be run once more in order to display the 'Remove' option.
Be sure not to modify the name of the file, and remove prior versions from your downloads folder so that your computer does not add a (1) or (2) at the end of the file name. Modifying the name of this installer will prevent the agent from being properly installed (or uninstalled).
On macOS to uninstall the agent after opening the installer deselect the "Upgrade" checkbox and then select the "Uninstall" option.
2. Use the remote uninstaller.
This method will also delete all data associated with the computer selected, so please be sure to export any information you wish to keep first. Or, use method 1 above instead.
Navigate to Settings> Users & Groups > Computer Agents, find the row that includes the computer, click on the three dots in the right-most column of that row, and select "Uninstall Agent".
Was this article helpful?
81 out of 318 found this helpful