This guide is for ActivTrak Admins who need to remove the agent from a monitored device — for example, when offboarding an employee or decommissioning a computer.
Not an admin?
The ActivTrak Agent is deployed and managed by your organization's account administrator. If you believe the Agent should be removed from your device, contact your IT team. For more information about what ActivTrak measures, please see the following article: What Data Does ActivTrak Collect?
There are two ways to uninstall the agent. Both methods require access to your ActivTrak account.
Download and rerun the installer
Use this method when you have physical or remote access to the device. This method preserves all historical data in your account.
- Download the agent installer from the Home page. From the Activity Dashboard, click the down arrow on the Download Agent button to select a specific version. The button detects your operating system and downloads the correct version automatically.
- Run the installer on the device you want to remove, then choose Remove.
- If the device has an outdated agent version, the installer upgrades it first. Run the installer again to see the Remove option.
- On macOS, deselect the Upgrade checkbox after opening the installer, then select Uninstall.
- Keep the original installer filename. Remove any prior versions from your downloads folder to prevent your computer from appending (1) or (2) to the filename — a modified filename will prevent the uninstall from completing.
Uninstall remotely in the ActivTrak App
Use this method when you don't have direct access to the device. This method deletes all data associated with the selected computer. Export any data you want to retain before proceeding.
- Navigate to Settings > Users & Groups > Computer Agents
- Find the row with the computer you want to uninstall
- Click the three dots in the right column
- Select Uninstall Agent
Need help? Contact ActivTrak Support if you run into any issues.