Essential Steps for Getting Started as an MSP

These eight (8) steps will help you succeed as an ActivTrak MSP Partner. 

Step 1: Review the MSP program with the program manager.

Step 2: Set up new Accounts in Command Center as an MSP.

• Email msp@activtrak.com with customer details (company name, website URL, and the email used during creation) when you start a new customer trial.

Step 3: Review the Getting Started Checklist.

If you have new devices you want to monitor, here's how-to:

• Install Agents Remotely
• Deploy Agents Directly

Step 4: Set up Alarms.

Use Custom Alarms to track activities that matter most to you.

• Learn how and when to take real-time Screenshots and Videos
• Detect and capture USB and Cloud Storage Activity
• Get notified of changes to your ActivTrak instance through Security Audit alarms

Step 5: Enable external notifications via Webhooks.

Use webhooks to connect ActivTrak with third-party applications.

Step 6: Get familiar with monthly billing.

• ActivTrak initiates billing when you activate each end user subscription
• Your first bill is based on the number of licenses requested as the initial user count
• Additional monthly bills are generated based on actual usage and include your monthly program costs (NFR licenses) plus aggregate customer usage across all deployments
• ActivTrak bills participating MSPs with a monthly consolidated bill

Step 7: Bookmark these important ActivTrak pages.

• Account Login
• Getting Started
• Help Center
• Tips & More
• Resource Center
• MSP Partner Portal

Step 8: Save these important contacts.

• MSP Partner inquiries: msp@activtrak.com
• Dedicated MSP Partner support: msp.support@activtrak.com