Command Center is a tool that allows our MSP partners to centrally manage their customers' ActivTrak instances.
There are a few things that are different between the roles found inside Command Center and what is found inside a live ActivTrak instance. We recently released an update for Command Center, which allows our MSP partners to select which of their customers' instances the MSP's employees can view and manage.
There are two roles to access the Command Center and its customer instances: Command Center Admin and Command Center User. Command Center Admins inside the Command Center can access all child accounts and invite other MSP employees into the Command Center, as well as define which customer accounts those new employees can see and manage. Command Center users can only access the customer accounts the Command Center Admin has assigned to them as 'viewable accounts'.
Prior to August 2021, Command Center included four roles, mimicking our live ActivTrak account permissions. Now all Configurators, Power Users, and Viewers appear as Command Center users. Admins now appear as Command Center Admins.
Please direct any questions to msp.support@activtrak.com.