Effective August 5, 2025, the Export button has been removed from the Notifications > Compliance Alarms > Videos (Alarms > Video) page to streamline our platform and improve system performance.
What's changing
The Export button on the Video page is no longer available as of August 5, 2025, at 12:30 PM CDT. This change allows us to retire legacy services and focus on maintaining features that deliver the most value to our users.
Why we're making this change
- The video export functionality hasn't been actively used since 2023
- Removing outdated services improves overall platform stability and performance
- Engineering resources can focus on features that benefit more users
Your solution for video exports
While the self-service export button is no longer available, we're still committed to supporting your video export needs:
If you need to export video history:
- Contact ActivTrak Support at support@activtrak.com
- Provide your account number and filter criteria:
- Date range for the videos you need
- Specific users or computers to include
- Our engineering team will generate your export and provide a download link
What this means for you
- No impact to video monitoring: Your video add-on continues to work normally for viewing and monitoring
- Export assistance available: Our team remains ready to help with any video export requests
- No additional charges: Manual export assistance is included with your video add-on subscription
Questions?
- Email: support@activtrak.com
- Contact your Customer Success team for additional assistance
We appreciate your understanding as we continue to optimize the ActivTrak platform for better performance and reliability.