Managing User Agents

ActivTrak Admins can now manage User Agents from a new, standalone page. This page is only visible to App Access users with administrator permissions. You can learn more about user permissions here

The User Agents page has an intuitive design which allows Admins to view and export user information and take administrative actions to delete, merge, or add user agents to the do not track list.

User Agents Table

The User Agents page includes a new table that displays key User Agent information which is detailed below.

Table Column Name  

Description

ID

The ActivTrak ID number of a user agent. The first user agent in an organization starts a 1 and then increases sequentially. 

Logon Domain

The logon domain which the user agent’s unique activity was identified on. 

User (Alias)

A concatenation of a user agent’s user attribute and user alias (only present if populated). 

First Log Record

A date timestamp which represents the First Log Record for a given system. 

Last Log Record

A relative time value from the current time to the last log record for a given user.

Last Screenshot

A relative time value from the current time to the screen shot for a given user. This is only displayed if Screenshots are enabled.  

User Agent Microview

When you click on a given User Agent it will bring up a micro view or detailed information about the particular user.

Within each user micro view, administrators can access detailed information about the user agent which includes storage information.

User Agent Microview

When you click on a given User Agent it will bring up a micro view or detailed information about the particular user.

Within each user micro view, administrators can access detailed information about the user agent which includes storage information. 

User Agents Search & Filter 

ActivTrak Admins can use the search field on the User Agents page to search for users by “Login Domain”, “User” or “Alias”. When executing a quick search, the Admin will see the results broken down by type.

Admins can take advantage of new advanced search capabilities by selecting the filter icon on the right side of the search bar. Selecting this icon will reveal the advanced search interface. Using this interface admins can create advanced searches with specific search criteria.

Other available options allow admins to export all user agent information using the export button.

User Agent Administrative Actions

Admins can take actions to manage user agents on the user agents page. Using the three dot menu on the row item for a given User Agent, Admins can delete a user agent or add it to the Do Not Track list.

To take bulk actions, including user merge, administrators can select users using the checkbox to the left of the ID column. 

With two or more users selected administrators can take advantage of the user merge feature. Learn more about common use cases for using the user merge feature here.

Deleting a user removes all information about the user from ActivTrak when the delete processes. If activity from a deleted user is captured by an agent then this user agent will reappear.  

Adding users to the Do Not Track list deletes user records from the user agent list and prevents new activity from users from reappearing in the user agent list.

Was this article helpful?

0 out of 0 found this helpful

Comments

No comments