Effective date: May 1, 2026
ActivTrak no longer offers unlimited data retention or unlimited daily screenshots on any plan. Beginning with renewals occurring after May 1, 2026, all accounts will be moved to the standard data retention and screenshot limits included in their current plan.
Unlimited data retention and unlimited screenshots have not been available to new customers since 2023. This change ensures all accounts benefit from:
- Reduced risk and liability associated with long-term storage of sensitive data
- Improved platform performance and stability
- Alignment with industry best practices for data retention
All affected customers were notified by email between March 6 and March 10, 2026.
What to expect
- No changes before your renewal. Your data retention settings and screenshot limits will remain the same until your account renews after May 1, 2026.
- Automatic transition at renewal. When your account renews, it will move to the standard retention period and screenshot limits included in your current plan. No action is required on your part.
- Data outside your new retention window will be removed. Any data older than your plan's retention limit will be deleted after the transition. If you need to export historical data before your renewal, contact your Customer Success Manager.
- Questions? Your Customer Success team is here to help. Reach out to your Customer Success team to review your new retention limits and ensure your account is set up for a smooth transition.
If you have questions or concerns, contact your Customer Success team or reach out to ActivTrak Support.