Integrating with Citrix Environments and Other Remote Desktop Services (RDS)
It is common for end-users to work remotely and connect to their office workstation or a terminal server, and ActivTrak is designed to work with Remote Desktop Services (RDS) in mind. In this guide, we cover common questions and concerns.
Should an Agent be installed on devices accessed both physically and virtually?
If a user remotely accesses a device without an Agent installed, no details from that device are visible. The Activity Log will show the remote desktop connection from the tracked physical device and continue to track the time spent within that application, however there will be no insight into the specific activities occurring within the virtual machine. In order to avoid missing activity details, we recommend installing ActivTrak on every device users will connect to.
Note: The level of detail for recorded activity depends on the type of Citrix environment. If users are logging into a virtual desktop (VDI) within Citrix, the Agent records detailed activity within the VDI as if it were a physical computer. If users are launching apps within a Citrix workspace, the Agent will only record from the system that is accessing the Citrix workspace (activity would be shown as active within 'Citrix', but the Agent would not have insight into what they are doing within the workspace).
Will more licenses be required?
If operating in an environment where users can access any domain machine under the same profile, this should not take an additional license. Otherwise, multiple User Agents may be created and require merging to consolidate license usage. Learn more about how ActivTrak licensing works here.
Will time be double-counted?
If your environment generated multiple User Agents, time displayed in reports and dashboards can become exaggerated due to simultaneous device usage and data overlap, even if using aliases to combine users for reporting purposes. To avoid this and ensure data is accurate, merge users in order to leverage Cross-Device Active Window Tracking (CDAWT). With CDAWT, the latest activity across any of the merged user's devices is found, the previous activity is ended, and a new activity entry begins, effectively "clipping" time to ensure that the total time reported does not exceed the actual time spent working, regardless of the number of devices in use at once.
How is the Agent installed on a server?
Install the ActivTrak Agent exactly as you normally would, and all active users will be tracked and assigned a license.
What if some users accessing the server shouldn't be tracked?
If users appear that don’t need to be tracked, they can be added to the Do Not Track list in order to free up licenses.
Learn More:
Was this article helpful?
8 out of 16 found this helpful
Comments
No comments