It is common for end-users to work remotely and connect to their office workstation or a terminal server, and ActivTrak is designed to work with Remote Desktop Services (RDS) in mind. In this guide, we cover common questions and concerns.
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Frequently asked questions
Should an Agent be installed on devices accessed both physically and virtually?
If a user remotely accesses a device without an Agent installed, no details from that device are visible. The Activity Log will display the remote desktop connection from the tracked physical device and continue tracking the time spent in that application; however, it will provide no insight into the specific activities occurring within the virtual machine. To avoid missing activity details, we recommend installing ActivTrak on every device that users will connect to.
Note: The level of detail for recorded activity depends on the type of Citrix environment. If users log in to a virtual desktop (VDI) in Citrix, the Agent records detailed activity within the VDI as if it were a physical computer. If users launch apps within a Citrix workspace, the Agent will only record activity from the system accessing the Citrix workspace (activity will be shown as active within 'Citrix', but the Agent will not have insight into what they are doing within the workspace).
Will more licenses be required?
If operating in an environment where users can access any domain machine under the same profile, this should not require an additional license. Otherwise, multiple User Agents may be created, requiring consolidation to merge their license usage. Learn more about how ActivTrak licensing works here.
Will time be double-counted?
If your environment generates multiple User Agents, the time displayed in reports and dashboards can become inaccurate due to simultaneous device usage and data overlap, even if you use user aliases to combine users for reporting purposes. To avoid this and ensure data accuracy, merge users to leverage Cross-Device Active Window Tracking (CDAWT). With CDAWT, the latest activity across any of the merged users' devices is found, the previous activity is ended, and a new activity entry begins, effectively "clipping" time to ensure that the total time reported does not exceed the actual time spent working, regardless of the number of devices in use at once.
How is the Agent installed on a server?
Install the ActivTrak Agent exactly as you normally would, and all active users will be tracked and assigned a license.
What if some users accessing the server shouldn't be tracked?
If users who don’t need to be tracked are identified, they can be added to the Do Not Track list to free up licenses.