Contents
- Latest Windows Agent version and change log
- Important considerations
- Windows Agent deployment methods
- Windows Agent troubleshooting
- Learn more
Latest Windows Agent Version: 9.0.0
- Most Agents auto-update without Admin action. However, under some circumstances, a manual update may be necessary. Learn more here.
- Enable the Weekly Digest to receive timely notifications about new Agent versions.
- Check which Agent version is installed on each device by going to Settings > Users and Groups > Computer Agents.
- Note: We require Agents to be up to date before troubleshooting any issues.
| Version |
Release Date MM/DD/YY (GA - EA) |
Notes |
|---|---|---|
|
9.0.0 |
2/26/26 - 12/18/25 |
Fixed: Multiple screenshots can now
be captured when Repetitive Activity (PFA) is detected,
resolving an issue where capping the activity’s duration
prevented subsequent screenshots; An issue where Lock/Unlock
sessions could appear outside of schedule; Rare cases
where screenshots could be missing/backlogged. Enhanced: Faster Detection: Repetitive Activity (PFA) detection is now typically completed in under 10 minutes; Data protection. Excluding False Activity Time: Any activity following the PFA detection will no longer contribute to reporting. Logging Total False Activity Time: The Activity Log now accurately reflects the total time elapsed since detection, instead of being capped at the Passive Time threshold (which is 5 minutes by default). |
|
8.6.7 |
NA - 11/21/25 |
Fixed: Multiple screenshots can
now
be captured when Repetitive Activity (PFA) is detected,
resolving an issue where capping the activity’s duration
prevented subsequent screenshots. Enhanced: Faster Detection: Repetitive Activity (PFA) detection is now typically completed in under 10 minutes. Excluding False Activity Time: Any activity following the PFA detection will no longer contribute to reporting. Logging Total False Activity Time: The Activity Log now accurately reflects the total time elapsed since detection, instead of being capped at the Passive Time threshold (which is 5 minutes by default). |
|
8.6.6 |
7/28/25 - 7/3/25 | Fixed: An issue that some users experienced when agent processes were terminated; An issue where duration alarms might be triggered while a machine is locked. |
|
8.6.5 |
5/9/25 - 4/18/25 | Fixed: A brief crash that occurred for some users when attempting to capture a URL. |
|
8.6.4 |
N/A - 3/26/25 | Fixed: A crash that could sometimes occur when transitioning out of Passive-Locked (an issue that affected a small number of users where the first activity after going passive failed to log). |
|
8.6.3 |
N/A - 3/10/25 | This version was rolled back and is superseded by 8.6.4. |
|
8.6.2 |
2/18/25 - 1/31/25 |
Fixed: Crashes that occurred on some machines while idle; ScreenView not working for a small number of users; Remote Uninstall not working on Windows 11 machines. New: When known, Input Simulation Software detection notifications will now identify which user launched the process. Enhanced: Auto-update process. |
|
8.6.1 |
N/A - 1/09/25 | Note: This version was rolled back and is superseded by 8.6.2. |
|
8.6.0 |
N/A - 12/26/24 | Note: This version was rolled back and is superseded by 8.6.1 |
|
8.5.1 |
10/01/24 - 9/17/24 |
Fixed: Erroneous applications created for activities that should have been passive. Affected data corrected.
Fixed: Issue setting some alarms
based on
description. New: Ability to remotely install Firefox extension. New: Mouse jiggler notifications will delineate between the two types: nefarious software and hardware/pattern detected. The latter will also contain the Titlebar, Executable, and URL of the activity active during detection (if applicable) to provide richer Alarm details and simplify investigations. The new notifications will have clearer, more actionable descriptions and are backwards compatible with existing Alarms: Software Old: POTENTIAL FALSE ACTIVITY artificial input apps: <app> New: Input Simulation Software Detected - artificial input apps running in the background: <apps> Hardware/Pattern Old: POTENTIAL FALSE ACTIVITY artificial input New: Repetitive Activity Detected – artificial input pattern detected starting <min> minutes ago. Possible causes: physical mouse jiggler, malfunctioning peripheral, etc. Latest activity was set to Passive. Enhanced: Agent auto-update process. |
|
8.5.0 |
8/19/24 - 8/07/24 | Note: This version was rolled back and is superseded by 8.5.1. |
|
8.4.0 |
3/08/24 - 2/28/24 |
New: Ability to remotely enable extensions for Chrome, Edge, and Firefox, and remotely install Chrome and Edge Fixed: Issue with some erroneous 'POTENTIAL FALSE ACTIVITY: artificial input' messages; Issue where screenshot capture could occasionally fail Enhanced: Security |
|
8.3.4 |
2/06/24 - 2/07/24 | Fixed: An issue that caused some upgrades and installs to fail. |
|
8.3.3 |
12/07/23 - 11/28/23 |
Fixed: Downgrade triggering Chrome extension installation; Some users not showing as Active in Team Pulse; Alarm bugs causing alarms not to fire, or to fire erroneously. New: Touchscreen support; Activity Log entry when artificial mouse movement is detected. Enhanced: Security; Autoupdate process. |
|
8.3.2 |
9/05/23 - 9/05/23 | Fixed: An issue where a small number of Citrix users might experience a crash. |
|
8.3.1 |
8/03/23 - 7/28/23 |
Enhanced: Security, Uninstall process, Citrix XenDesktop & XenApp Location detection support. Fixed: Incorrect workgroup/domain name for some users; 'Url Unavailable' on some Chrome sites; Screenshots not uploading for some users. |
|
8.3.0 |
N/A - 5/15/23 |
Enhanced: Security, Uninstall process. Fixed: Incorrect workgroup/domain name for some users; 'Url Unavailable' on some Chrome sites; Screenshots not uploading for some users. |
|
8.2.20 |
4/12/23 - 4/07/23 | Fixed: Over-reporting due to Lock Screen and laptop open/closed lid events on machines using Modern Standby; Chrome activities not being detected for some users. |
|
8.2.19 |
N/A - 3/23/23 | Fixed: Some activity durations were over-reported due to Lock Screen or laptop closed detection issue. |
|
8.2.18 |
1/31/23 - 1/26/23 | Fixed: Improved detection of screensaver close ending "Passive" state, accurate log of .RBF file executable names and faster detection of timezone updates when traveling. |
|
8.2.17 |
N/A - 1/23/23 | Note: A defect was discovered during EA led to an additional fix and incrementing version to 8.2.18. |
|
8.2.16 |
11/10/22 - 11/17/22 | New: Mouse-mover apps will generate an Activity Log entry with details that can be used to build Alarms. |
|
8.2.15 |
09/22/22 - 09/19/22 | Fixed: Over-reporting from sleep/closed events and errant mouse movements. |
|
8.2.14 |
7/22/22 - 07/06/22 | Fixed: Various bug fixes. |
Important considerations
Windows Agent compatibility
The Windows Agent works with Windows 8.1, 10, 11, and Windows Server 2012 and later versions. It provides the most comprehensive deployment options and features available.
Key resources
- Review allowlisting requirements
- Identify Agents that are not reporting data
- Update the ActivTrak Agent
Windows deployment methods
Review the different types of deployment methods in this article.
Windows Agent troubleshooting
Windows Agent not installing
Verify Agent installation requirements:
- Admin credentials required: ActivTrak can only be installed by a computer administrator
- File name intact: Don't rename the installer file, including removing "(1)" or "(2)" suffixes that browsers sometimes add
- Installation timing: Install during scheduled monitoring hours when possible. New users automatically join the Default Schedule, which typically runs 24/7 for simplicity. If installation occurs outside scheduled times, users will appear the next time they're active on their machine during the Default Schedule. You can view, edit and apply tracking schedules in the Settings > Schedules > Track tab.
Allowlisting ActivTrak
The most common cause of Windows Agent issues is interference from antivirus or firewall software. Allowlisting should be an early troubleshooting step—follow this guide to ensure security software isn't blocking the Agent.
Note: The Agent can be disabled on some computers but not others, so follow allowlisting steps even if other computers are reporting normally. Security software updates can also cause the Agent to suddenly stop reporting after working fine.
Unblock the ActivTrak Agent installer
Windows sometimes flags the ActivTrak installer as a potential risk. You may see a "Windows protected your PC" message from Windows Defender SmartScreen warning about an unrecognized app.
To resolve this, right-click the install file and select "Properties." If you see a Security message with an "Unblock" checkbox, check it and click Apply, then re-run the installer. When deploying via Remote Installer or Group Policy, unblocking the source file allows you to push it to target computers.
Windows Agent not reporting data
After installing the Windows Agent, data should appear in ActivTrak within minutes of user login. If data doesn't appear or stops unexpectedly, follow these troubleshooting steps.
Check ActivTrak settings
Within the ActivTrak application:
-
Verify filters
Check all Date Range and User/Group filters at the top of applicable pages. Incorrect filters can hide data and make users appear inactive. -
Check license limits
Click your account menu (circle icon in top right) to view the users-to-licenses ratio. Paid accounts exceeding limits have a 14-day grace period before data becomes hidden. Free plans (3 users, 3GB storage) hide data immediately when limits are exceeded. Data will still be collected, but it will not be viewable until you either reclaim licenses or purchase new ones. -
Review Do Not Track list
Go to Settings > Users & Groups > Do Not Track. Remove any users you want to monitor—they'll reappear after generating their first activity log. -
Confirm tracking schedules
Check Settings > Schedules > Track tab. New users join the Default Schedule (typically 24/7). The tracking schedule for each user will be based on their computer's local time zone and not the Account Time Zone. -
Check Agent status
View Last Log Record and Agent Version at Settings > Users & Groups > Computer Agents. If outdated, download the latest version from Home > Admin Panel and redeploy.
Check the Computer
-
Verify Agent services
Open Task Manager on the monitored machine. Look for SVCTCOM (Services tab) and SCTHOST (Details tab). If present, right-click SVCTCOM and select 'Restart'. Data should upload within minutes.
-
Allowlist the Agent
Security software commonly blocks the Agent. Follow the allowlisting guide to resolve conflicts, including Microsoft Defender. The Agent can work on some computers but not others, and security updates can suddenly stop a working Agent.