ActivTrak's ChromeOS Agent

ActivTrak’s ChromeOS Agent is available for users operating ChromeOS devices such as Chromebooks and can also be used within the Google Chrome browser on other operating systems such as Linux that do not have their own Agent. Learn more about the ChromeOS Agent in the sections below:

• Installing ChromeOS Agents Directly
• Installing ChromeOS Agents Remotely
• ChromeOS Agent data collection practices
• Data never collected by ActivTrak
• Features not supported by the ChromeOS Agent 
• ChromeOS Agent 6.0 release notes
• ChromeOS Agent troubleshooting

Installing ChromeOS Agents Directly

Follow the steps below to install a ChromeOS Agent.

NOTE: When the ActivTrak ChromeOS Agent is installed, it is not hidden. The extension icon will appear in the browser toolbar and also in the extensions menu.

1. In the ActivTrak App, Admins can navigate to Settings > Users & Groups > Chromebook Users.

2. Click the 'Add' button in the top left-hand corner of the page and enter the email address associated with the user's Chrome browser login to send them an invite. 

Adding a new Chromebook user in ActivTrak

3. When the user receives the email invitation, they must click on the blue “I Accept” button, as shown in the screenshot below. This step is required to ensure that the ChromeOS Agent data is associated with the correct user.

Example of email invitation with the 'I Accept' button

​4. After clicking the ‘I Accept’ button, the employee will be redirected to the Chrome web store page where they will need to download the ActivTrak ChromeOS Agent extension. 

NOTE: The optimal setup is for the employee to be logged into the Chrome browser and have Browser Sync enabled when adding the extension. However, Chrome Browser Sync can install the Agent on browsers of other computers if users sign into them with the same credentials. Click here to learn more about Google's Chrome Sync feature and how to disable it.

Example of a logged-in Chrome user with Browser Sync enabled

5. Within the Google Web Store, click the ‘Add to Chrome’ button and then click the ‘Add extension’ button as shown in the screenshots below.

Sample Chrome Web Store dialogs

6. Once the Agent has been installed, verify its activity in the ActivTrak App. To do this, navigate to Settings > Users & Groups > Computer Agents to see the Agent listed.

NOTE: For the ChromeOS Agent to work properly, the employee will need to remain logged in to the Chrome browser.

Installing ChromeOS Agents Remotely

If your organization uses Google Workspaces, the ActivTrak ChromeOS Agent can be remotely deployed. Note: You must have admin-level access to the Google Workspace account in order to perform the following remote deployment steps.

1. Log in to admin.google.com and click on "Devices" as shown below.

2. Click on "Chrome Management" as shown below.

3. Select "Apps & Extensions" as shown below.

4. A blank page will appear where you can assign apps and extensions to anyone in your organization. Click on the yellow "+" symbol and select "Add from Chrome Web Store" as shown below.

5. Search for "ActivTrak" and click the blue "+Select" button as shown below.

6. ActivTrak Agent will appear in your dashboard. Click on "Installation Policy" and select either "Force Install" or "Force Install + Pin" from the dropdown menu, as shown below.

This will force ActivTrak Agents to install in Chrome for anyone logged in with an email managed by your organization.

6. Once the Agent has been installed, verify its activity in the ActivTrak App. To do this, navigate to Settings > Users & Groups > Computer Agents to see the Agent listed.

NOTE: For the ChromeOS Agent to work properly, the employee will need to remain logged in to the Chrome browser.

ChromeOS Data Collection Practices

PLEASE NOTE: ActivTrak is a privacy-first analytics platform and is committed to safeguarding your data privacy and security. 

The data collected by ActivTrak is encrypted in transit and at rest. All account information is encrypted during transit and stored in a secure data center hosted by Google Cloud Platform (GCP). To learn more about our data privacy and security policies, click here. To get details about the data privacy controls within the ActivTrak app, click here. 

Computer/User Information

Information collected by the ChromeOS Agent that is not tied to individual user activities.

User Activity Information

ActivTrak user activity is defined as the currently active window for mouse movement, mouse clicks and keyboard presses.

NOTE: For more data configuration and export options, check out our ActivConnect add-on, a set of API connectors and tools that enable access to your ActivTrak data in hundreds of external applications.

Data Never Collected by ActivTrak

Because we respect data privacy and our focus is on helping organizations improve workforce productivity and efficiency, we do not collect the following intrusive monitoring data points:

• Keystroke logging
• Video camera monitoring

In keeping with our commitment to safeguard data privacy, the core ActivTrak platform includes default controls to minimize exposing any sensitive data in ActivTrak reports, ensuring seamless sharing of ActivTrak reports across your organization.

• Sensitive data exclusion
  • Exclude title bars and URL subpages by default
  • Disable screenshots and screen views by default
  • Data history limits by default
  • Optional data hashing
  • Exclude non-business activity details from dashboards
  • Anonymized and aggregated data options

Features Not Supported by the ChromeOS Agent

Activity Reporting

• Activities in Chromebook apps besides the Chrome browser cannot be tracked
• Activities not captured (not possible in ChromeOS):
  • ActivTrak Agent stopped, shutdown, or uninstalled

Alarms

• Alarm trigger when USB device writes data (note: trigger available for USB insertion ONLY)
• Alarm action to record video is not available (Note: screenshot alarms are available)
• Alarm attribution to a System User → not supported on ChromeOS

Release Notes: ChromeOS Agent 6.0

The ActivTrak ChromeOS Agent 6.0 was released on March 1, 2023, with enhancements to passive time analysis to better support our customers with multi-OS environments. 

The inclusion of Passive Time analysis in Chrome replicates the feature already available in ActivTrak’s Windows and macOS Agents, for consistency in productivity reporting across all three platforms. In addition, there are valuable enhancements to Alarms benefiting customers who use these capabilities.

New Features

• Passive Time support, including configurable Passive Time threshold
• Group-specific Alarm triggers
• Ability to detect USB insertion and trigger Alarm actions
• New logged activities:
  • USB inserted
  • Schedule turned on/off
  • Activity timezone
• New remote diagnostics and Agent health checks for improved support and issue resolution

Enhancements

• Detection of the system clock changes to fix odd activity durations
• Improved Alarms and Screenshots reliability, including support for multiple Screenshot triggers
• Fixed several reporting bugs

To upgrade your ChromeOS Agents to version 6.0:

1. Click the blue Download button found in the upper right-hand corner of the ActivTrak Dashboard. 
2. Download and run the latest version of the ChromeOS Agent installer.

Note: We may have released new functionality since this release note was published. Please see this article for the most up-to-date information about ActivTrak's ChromeOS Agent versions. 

ChromeOS Agent Troubleshooting

First, please ensure you have the latest ChromeOS Agent version installed on your device(s).

If you have the latest ChromeOS Agent version installed and still are experiencing issues with the Chrome Extension user reporting, try the below troubleshooting steps. 

Troubleshooting Steps:

First, navigate to Settings > Users & Groups > Chromebook User on the dashboard.

Once on this page check to make sure the user was invited and added to the list.

Next, ensure that the user is logged into their Chrome browser. This means they must fully log into the browser using the same email address that was registered within ActivTrak. 

Follow these steps:

1. Open the Chrome Browser
2. Find the user icon in the top right of your browser and click on it
3. Click sign in and input the correct credentials
4. After signing in successfully, the User icon should either appear with the user’s initial or their picture.

If the Agent still doesn’t seem to be working, have the user sign out of their Chrome browser and sign back in after resending invites through the dashboard.

Note: To resend invites, the user must be removed from the list and then re-added. 

Lastly, try disabling and re-enabling the extension so that the permissions window pops back up to be accepted. 

Follow these steps: 

1. Find the extension icon in the top right of the Chrome browser and select 'Manage Extensions’ or navigate to chrome://extensions/
2. Once you are on the extensions page, a list of all of the extensions installed will appear
3. Find the ActivTrak extension and click the blue toggle button once to disable and one more to re-enable

Best Practice: It is always advisable to check and ensure that the Chrome browser version is up to date. This will keep the browser running smoothly!

After trying these steps, if you are still running into issues please reach out to ActivTrak Support for further assistance. Please note: ActivTrak provides limited support for ChromeOS.

Learn More:

• Latest ActivTrak Agent Versions