Real-time Visibility

Real-time Visibility, available in paid plans, is a real-time dashboard that displays productivity metrics for individuals and teams throughout the day.

You can access Real-time Visibility by navigating to Workforce Management > Real-time Visibility from the left navigation menu, as well as via shortcuts at the top of Activity Dashboard and Team Management.

Contents

• Pulse View by Users
• Pulse View by Groups
• Extended List View
• Screen View

Real-time Visibility provides a helpful snapshot of productivity through cards that show what individuals and teams are currently working on, along with summary details of their daily work. Real-time Visibility data shows only activity from the current day (starting at midnight in the account’s set timezone). The real-time availability data detailing the employees’ current activity and status is refreshed every ~5 seconds. Daily productivity summary data is refreshed every ~5 minutes, providing an up-to-date source of workforce activity.  

Real-time Visibility offers views for individual users, teams, and groups. The views can be sorted by specific criteria (e.g., highest productivity ratio). We will describe these different views and filters in more detail.

Pulse View by Users

Clicking the Real-time Visibility hyperlink on the dashboard opens the Pulse View. Because the primary focus of Real-time Visibility is team activity, the view will always open to Groups by default. You can use the toggle in the upper right to switch to Pulse View for Users. However, if you refresh the page, it will default back to the Groups view.

Once you are on the Users page, click the cog to change the view to display only active time, not total time. This will focus the productivity analysis on the percentage of active time users spend.

By default, the view opens to Groups, provided groups are defined in the ActivTrak Account. Clicking the toggle to switch to Users will enable the Pulse View for Users, but this will not persist upon page reload or after logging out and back in.

In the Users view, the default will show only users who are active at that time. Clicking on that drop-down provides other options for displaying users.

By default, users are sorted by productivity percentage. To change this, use the "Productivity %" drop-down menu.

From the Users view, key information is shown for the day by each team member, including:

• Color code indicating real-time availability status (dark blue = active, light blue = passive, gray = inactive or offline). Note: For status definitions and examples, click here.
• Total productive time as a % of total and active time worked today
• Total time worked in hours
• The application or website the user is currently working in
• Top Category and the number of hours worked in that category
• Top Activity for that user within that category

Clicking the information icon for the Top activity displays a drop-down list of the top three activities, along with the time the user spent on each activity for the day.

Clicking the person icon on the user card opens a drop-down with additional information about the user, including when they were last seen and which groups they are associated with.

Easily drill into data for more details from various areas of these cards, including:

• Total Time - opens to the Productivity by User, highlighting the specific user
• Productivity Ratio - opens to Productivity by User , highlighting the specific user
• Top Activity - clicking on the name of the app or site will open to Website Usage or Application Usage, highlighting this activity within the Users tab
• Top Category - opens to Category Usage, highlighting this category by the Users tab
• Active Activity  - clicking on the user’s current activity will open the Activity Log filtered for all instances of this activity

Pulse View by Groups

The Groups view lets you quickly see productivity across your teams for the day, ensuring they have the right alignment, effort, focus, and engagement. This snapshot allows you to: 

• Get a daily summary of team productivity at a glance
• See team members’ current availability with easy color-coded identifiers
• View the average productivity ratio across the team
• View today’s Top Activity for each group
• Compare each group’s availability and productivity
• Filter and sort by groups and status to see quick snapshots of the workday for teams
• Drill down for additional details about top users, categories, applications and productivity

In the Groups view, the default will show only groups that are active at that time. Clicking on the drop-down provides other display options. You can also change the order in which the information is displayed for the groups. By default, it is sorted by Productivity %. Use the drop-down menu to view other filter options.

From the Groups view, key information is shown for teams, including:

• The availability status and the number of team members who are active, passive, or offline are indicated by color code. (Dark blue = active, light blue = passive, gray = inactive or offline). Note: For status definitions and examples, click here.
• Productivity Ratio - the total productive time for the group as a % of time
• The average number of hours worked per user
• Top three Users by % of productive time and number of productive hours
• Top Category and the number of hours worked in that category
• Top Activity for that team within that category 

Note: Clicking the productivity ratio, Average Active, or Average Total Hours will take you directly to Productivity by User.

Clicking the information icon for Top Activity will display a drop-down list of the top activities and the number of hours associated with each activity for that day for that group. 

Clicking the person icon on a group card opens a drop-down displaying all users associated with the group. Search for a name and groups with many team members.

Easily drill down for more details from various areas of these cards, including: 

• Productivity Ratio - opens to Productivity by User for that group of users
• Top Activity - clicking on the name of the app or site will open to Website Usage or Application Usage, highlighting this activity within the Users tab
• Top Category - opens to Category Usage, highlighting this category by the Users tab

Extended List View

A grid view of all Users' current activity is shown when you click Extended List. This is the former real-time view, prior to the introduction of Real-time Visibility. (Note that the Extended List view only appears if you use the Screen Details (Add-on).)

From this view, users are displayed in a list with details such as a computer, a computer alias, and the application title they’re using. Select the columns of information to be displayed in this view. 

Screen View

Screen Views provide real-time views into users’ screens directly from Real-time Visibility. They are disabled by default on all ActivTrak plans, and are available at an additional charge to paid accounts via the Screen Details (Add-on).

Note: Enabling screen views will display users’ screens and potentially expose sensitive user data.

In Screen View, when you click a thumbnail to view it full screen, your cursor may turn into a magnifying glass. This feature is not a traditional zoom; it shows the image at its original/full size. If the user's computer has a lower resolution than the viewer's, the image will already be full-size. In other words, the magnifying glass will only be available if you are viewing an image larger than your current browser window.

In addition, "Show Full Size Image" must be checked under the settings dropdown for this feature to be available: